Request Process

1. Enter request from the Work Request Site.
2. Upon receipt of the request the Service Center will relay the information to the appropriate shop or service unit.
3. A determination will be made whether the project is state-funded maintenance (non-billable) or departmental service (billable). 
4. The Service Center will then notify the requesting department of the project's billable or non-billable status and a cost estimate, if any, for the proposed project.
5. A work order number will be assigned for a non-billable project.
6. If the project is billable, the requesting department is required to submit a budget code with the request.
7. The Service Center will make the journal entries for charges out of the department budget.
8. The shop or service unit will contact the requesting department, if necessary, and set a schedule to complete the work.

Request a work order - this site is available only from work stations on campus.  From the drop down menu, pick the campus, building, and then room where the request is to take place.
Check on status of a Request - if you know the request number, choose "Work Request" from the drop down menu titled "Search by Number" on the left hand side of the screen.
Check on status of a Work Order - if you know the work order number which has been assigned the task once the request has been accepted, choose "Work Order" from the drop down menu titled "Search by Number" on the left hand side of the screen.

NON BILLABLE - regular maintenance items, labor.

BILLABLE - vandalism (materials and labor), set ups and materials for department owned equipment, room/area modifications, lock changes and additional custodial services above the general maintenance schedule.