At-Home Procedure:

How to Install Microsoft Forefront Client Security

Information Technology

Client Services

Table of Contents:

I. Consider the following for home-use scenarios

II. Configuring your computer to use Microsoft Update

III. Downloading and installing the Client Security agent

I. Consider the following for home-use scenarios:

Ø Client Security supports client computers running Windows Vista Business, Windows Vista Ultimate, or Windows Vista Enterprise operating systems; Windows XP with Service Pack 2; or Windows 2000 with Service Pack 4. Windows Media Center Edition is not supported¹.

Ø Home-use installations must use Microsoft Update to download definition updates, rather than a corporate WSUS server. Consequently, the home computers must be opted into Microsoft Update manually.

Ø Previous versions of Microsoft Antispyware must be uninstalled prior to installing Microsoft Forefront. To remove an existing installation, go to Control Panel, Add or Remove Programs. Select Microsoft Antispyware (if shown in the list of currently installed programs) and select Remove.

II. Configuring your computer to use Microsoft Update:

For the home computer to receive definition updates, you must configure it to use Microsoft Update. It is highly recommended you do this first, so that the Client Security agent can immediately connect to Microsoft Update and get definition updates. The steps to do this are different for Windows Vista and Windows XP.

Ø To configure a computer running Windows Vista to use Microsoft Update:

1. Click Start, point to All Programs, and click Windows Update.

2. In the Windows Update window, next to You receive updates, verify that it states For Windows and other products from Microsoft Update Service. The presence of this statement indicates that the computer is configured to use Microsoft Update. No further steps are necessary.

3. If the statement For Windows only is present, click Get updates for more products.

4. In Internet Explorer, read the Terms of Use, select the I accept the Terms of Use check box, and then click Install.

5. If the User Account Control dialog box appears, click Continue.

Ø To configure a computer running Windows XP to use Microsoft Update:

1. Click Start, point to All Programs, and click Windows Update. If the computer is already configured to use Microsoft Update, you will be directed to the Welcome to Microsoft Update page. No further steps are necessary.

2. In the Internet Explorer window, next to Get Microsoft Update today, click Go.

3. Under Try Microsoft Update today, click Start Now.

4. Read the license agreement and click Continue.

5. If prompted right-click the Internet Explorer Information Bar and choose Install ActiveX control, and in the Internet Explorer - Security Warning dialog box, click Install.

6. If notified that Automatic Updates is turned off, configure it as you want. Automatic Updates need not be enabled to receive Client Security definition updates.

III. Downloading and installing the Client Security agent:

Ø Here are two things you need to know before you download:

o If you are connecting from off campus, you will be prompted for your username and password. Enter fortlewis.edu\<your username> (ex: fortlewis.edu\abjones) and your network password.

o When prompted to open or save the file, select save. Save to a location on your computer.

Ø OK. You’re ready to download. Please be sure to return to these instructions once the download is complete.

o Click here to download the Client Security Agent for Windows Vista or Windows XP.

Ø Once the download is complete, select Open Folder. Right click on Forefront Client Security.zip. Left click Extract All. The Compressed (zipped) Folders Extraction wizard will appear. Proceed through the wizard. Check the box to show extracted files and click finish. The extracted file folder should open.

Ø To install the Client Security agent:

1. Inside the Forefront Client Security folder, double click the file named InstallForefront.vbs.

2. A box will appear asking if you would like to install Microsoft Forefront Client Security. Click Yes.

3. You will be notified once the installation is complete.

4. The Client Security icon will appear in the notification area shortly after the Client Security agent installation is complete.

5. Return to Windows Update and install all recommended updates. Once successfully installed, the Client Security icon will look like this:.

IV. Troubleshooting:

§ When you open the Client Security user interface, you may see the following error.

Error

Client Security can't check for definition updates: 0x80240016

§ The most frequent cause of this error is that the installation of the Client Security agent has not yet fully completed. Wait for a short period of time and check the Client Security user interface again. If the error persists, verify that your Internet connection works and that you can successfully connect to the Microsoft Update Web site.

§ If you installed the Client Security agent prior to configuring the computer to use Microsoft Update, the Client Security icon in the notification area will be an exclamation point. To resolve this problem, you must enable Microsoft Update. After enabling Microsoft Update, install any Client Security definition updates offered to bring your Client Security agent installation up to date.

§ For additional troubleshooting information, see the Client Security Troubleshooting Guide (http://go.microsoft.com/fwlink/?LinkID=88222).

§ This procedure has been adapted from http://technet.microsoft.com/en-us/library/bb625083.aspx.

¹If your Operating System is not supported by Microsoft Forefront Client Security, AVG Anti-Virus Free Edition is available here. Fort Lewis College IT is not affiliated in any way with AVG and does not support the software.