Instructor: Phyllis Dodson, L.M.S.W.
Fee: $104, 2 classes (includes hand-outs)
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Schedule: Saturdays, 9:00 a.m. – 1:00 p.m.
October 5 & 12
This course will focus on improving organizational structures and service quality by examining concepts such as strategic planning and strategic management, organizational barriers that affect service delivery, and how government regulations and socio-political issues impact service delivery. Developing procedures for improving service quality and monitoring program development will be a focus. Program design will also be discussed with reference to building external relationships to improve the power of the organization. The importance of on-going program evaluation and evaluation methods will be discussed.
Plan a working, brown-bag seminar, with ample breaks.