Fort Lewis College

Technology Master Plan 2001-2002

Prepared by the College Technology Planning Committee

I. Executive Summary

An institutional technology plan was first developed at Fort Lewis College during the 1993-94 academic year. Through the years, that plan and its successors have provided the framework for numerous important and expensive activities involving computer and communications technologies. Technology resources, including hardware, software, networks, and support staff, have assumed increasingly important roles in the higher education enterprise.

Given the rapidly changing nature of the technology environment, it is critical that institutional technology planning be strategic. Toward this end, a college technology planning committee was formed during the 1998-99 academic year. That group, with the full support of the President’s Cabinet, was charged with developing a Master Plan that would provide a technological framework for the future, yet that was also specific enough to guide present decision-making. The resulting 1999-00 Technology Master Plan was the first attempt. Each year since, the process has been refined.

A major milestone has now been realized in campus technology planning. Based on recommendations in the 2000-01 Technology Master Plan Update, two major new committees were formed to address technology issues. The new College Technology Planning Committee (CTPC) “annually updates the Technology Master Plan. This may involve, but is not necessarily limited to: reviewing progress toward existing Plan goals; modifying, deleting, or adding goals as necessary; identifying responsibility for particular plan activities; suggesting timelines for the completion of activities; recommending funding priorities to the cabinet.”

The other new committee, the Instructional Technology Committee (ITC) is “advisory to the Vice President for Academic Affairs, the College Technology Planning Committee, and the Faculty Executive Council on matters related to instructional technology. Its charge is to foster innovation and promote appropriate use of technology for instruction.”

CTPC and ITC, together with the existing Administrative Systems Management Team (ASMT) and the student Fee Advisory Committee on Technology (FACT), provide the College with the apparatus necessary for good analysis and decision making As envisioned in the original 1999-00 Plan, we have created an effective “nexus of information gathering, monitoring, assessment, and feedback systems.”

During the last three years the technology planning process has evolved in sophistication. In the 1999-00 Plan, goals were simply identified, arranged in categories, and ranked according to importance. In developing the 2000-01 Update, the Committee continued with prioritizing goals, but also identified responsible individuals for many goals and set tentative target dates for accomplishment. Due to the lack of time, departments were not contacted and given the opportunity to evaluate the reasonableness of the target completion dates. The Committee recognized that due to lack of sufficient consultation with departments some goals might not be realized. The current 2001-02 Plan moves away from setting priorities as high, medium and low, to focusing on identifying responsible individuals and reasonable timetables for each activity. The members of the CTPC contacted the various departments to discuss each goal. For most activities, detailed action plans were developed and reviewed. Based on this information the CTPC established the completion dates in this document.

The 2001-2002 Plan focuses on four major goals:

• Cost Reduction, Cost Containment, and Cost Avoidance

• Infrastructure and Access
• Support, Development, and Training
• Organization and Policy Development

Within each goal area, one or more general strategies for achieving the goal are identified. Within each strategy, specific activities that contribute to implementation are listed.

Finally, those activities that require additional funding are identified, and these are prioritized in order of importance.

The Technology Master Plan at Fort Lewis College is a “living document,” reflective of an ongoing process of data collection, analysis, consensus building, and decision-making. From this perspective, the printed document itself represents a snapshot in time of the CTPC’s best current thought on the activities and issues the College must address in the technology arena.

II. Mission

Higher Education’s Mission

“Higher education’s primary mission is to create, preserve, and transmit knowledge and to assist in its application. This role is manifest principally in efforts to develop and shape human potential and in the pursuit of scholarship for the purpose of understanding and improving our world. This is a role entrusted to our institutions by the public, and is, in all respects, a mission of service.”

Albert C. Yates

Colorado State University Chancellor

October 12, 1997

Mission of Fort Lewis College

The mission of Fort Lewis College is to open minds and kindle thought and action by instilling in students knowledge, a desire to acquire knowledge, the tools for doing so, and an understanding of how knowledge can be put to use for a common good.... Fort Lewis College has chosen to pursue its mission via its historic role as an undergraduate, public, four-year liberal arts college.... The College's first obligation is to create a personalized learning environment in which faculty and staff are accessible to all of its students.... It is essential to Fort Lewis College's mission that we contribute to the cultural diversity and economic development of the Four Corners region.

Technology Master Plan Task Force Mission

What

The Technology Master Plan provides a strategy for the use of information technology that is flexible, proactive, and responsive to the dynamic nature of technological tools; facilitates effective decision-making regarding the resource allocation process; and addresses the need to enhance the high-quality learning environment of the FLC community.

Who

The Fort Lewis College Community includes students, faculty, administrative and support staff, and both local and regional stakeholders.

How

Through a process of information gathering, monitoring, assessment, and feedback, the Plan provides for the direct involvement of the FLC Community in shaping information technology policy, in judiciously establishing goals and priorities for current and future information technology needs, and in making decisions regarding resource allocation.

III. Principles

Supporting the mission: Information technology provides tools to support the mission of the College through enhancing teaching, research, administration, and student services, while maintaining a personalized learning environment.

Providing needed tools: The College should provide the appropriate tools of information technology needed in the College community and in the wider community in a manner consonant with its mission and available resources.

Planning and decision-making: The College should plan and make decisions in a collaborative manner, involving the full range of users and fostering a shared vision of what constitutes "best practice" in liberal arts and professional education, administration, and student services. The College should recognize that users are often in the best position to choose tools necessary for the task at hand.

Fostering a learning community: The College should encourage campus-wide the application of, experimentation with, and innovation in the uses of information technology, as well as communication of the results of such endeavors. The aim of such sharing is to grow an ever-wider base of those active in using technology in fulfilling the mission of the College.

Assuring access: The College should provide students, faculty and staff with convenient and reliable access to network resources to enable creative participation in information technology-related developments and to leverage our attractive geographical location by overcoming the barrier of distance from other intellectual and informational centers.

Assuring privacy and academic freedom: College policy regarding information technologies should preserve privacy and academic freedom, i.e., freedom of inquiry and freedom of expression.

Accessing data for making decisions: The College should provide data systems of sufficient ease of use so that faculty and staff can obtain information about students, budget, and other College administrative functions adequate for making informed decisions towards fulfilling the mission of the College.

Assessing achievement in fulfilling these principles: Regular assessment strategies should be developed and implemented to further the ongoing development of the Master Plan and to inform decision making on budgetary allocations.

IV. Summary of Recent Initiatives and Accomplishments

Fort Lewis College
2000-01 Technology Master Plan Goals
Summary of Status as of November 2000
Area & Goal
Goal A.1	The College will provide information on budgets in an easy-to-access fashion.
A.1.a	Put the College Operating Budget book on the College web page, perhaps in pdf format.
	Assign to the Budget Office.
	Implement by July 1, 2000.
	Completed.
A.1.b	Implement the on-line budget query portion of Banner Web for Employee, in the production environment.
	Assign to the Budget Office, with technical support from Computing & Telecommunications.
	Implement by July 1, 2000.
	In progress. There are significant software issues that must be resolved prior to implementation.
Goal A.2	The College will provide current and historical information on students in an easy-to-access fashion to support advising, retention, assessment, and grant writing.
A.2.a	Construct a data warehouse to support the individual student profile data sets contemplated in the Title III application.
	Assign to Computing & Telecommunications, with design review by Institutional Research and others.
	Implement by July 1, 2002.
	Hardware to be available after next Banner replacement cycle. Historical census data is being migrated to the enrollment “data mart” format.
A.2.b	Make degree audit information available to advisors and faculty via the web.
	Assign to Computing & Telecommunications, with design review by Institutional Research and others.
	Implement by July 1, 2003.
	University of Idaho has been contacted for information about what they do. Personnel in Computing and Records were hired in September (with one-time money) to assist this effort.
A.2.c	Construct a data warehouse to support the historical student cohort data set contemplated in the Title III application.
	Assign to Computing & Telecommunications, with design review by Institutional Research and others.
	Implement by July 1, 2004.
	No progress, Enrollment Data Advisory Group has not been meeting.
A.2.d	Expand access to student data to include all employees, on a need-to-know basis, and include all students, not just particular faculty member’s advisees. (Data are currently available via the Web for Faculty interface.)
	Assign to the Registrar’s Office with technical support from Computing & Telecommunications.
	Implement by September 1, 2000.
	No progress.
Goal A.3	The College will provide information on alumni in an easy-to-access fashion.
A.3.a	Implement the Banner Web for Alumni product.
	Assign to the Alumni office, with technical support from Computing & Telecommunications.
	Implement in production by December 1, 2000.
	Product is in the development environment. Staff turnover in Alumni and Computing has delayed implementation.
Goal A.4	The College will provide students with information on their academic standing, academic progress, and other administrative information as needed and appropriate in an easy-to-access fashion.
A.4.a	Implement the Curriculum, Advising, and Program Planning (degree audit) module in the Banner Student System.
	Assign to the Registrar’s Office, with technical support from Computing & Telecommunications.
	Implement by January 1, 2001.
	Significant progress in the set-up of academic programs within the CAPP module has been made.
A.4.b	Make degree audit information available to students via the web.
	Assign to Computing & Telecommunications, with design review by Institutional Research and others.
	Implement by July 1, 2003.
	University of Idaho web programming has been received.
A.4.c	Determine the desirability/feasibility of implementing the Campus Pipeline portal (as compared with restructuring the Fort Lewis homepage), to improve student, employee, and public access to administrative data.
	Assign to ASMT.
	Report to the CTPC by December 20, 2000.
	Computing has made progress in evaluating other institution’s approaches. ASMT will schedule a Pipeline demo.
A.4.d	Make course credit transfer agreements available on the College web page.
	Assign to the Registrar’s Office, with technical support from Computing & Telecommunications.
	Complete by November 1, 2000.
	No progress.
Goal A.5	The College will provide on-line access to administrative data to off-campus users, on a need-to-know basis.
A.5.a	Implement web-enabled Banner forms, when “character mode” Banner access is abandoned.
	Assign to Computing & Telecommunications.
	Implement by June 15, 2000.
	Completed.
A.5.b	Provide secure access to the Oracle web server through the firewall, accommodating student access via the Internet.
	Assign to Computing & Telecommunications, with appropriate procedure discussions with ASMT.
	Implement by May 1, 2000.
	Completed.
Goal A.6	The College will provide contemporary electronic options for student placement testing, course testing, and faculty evaluations.
	Assign to the Instructional Technology Council.
	Evaluate and recommend options to Academic Affairs administration by December 1, 2000. Among options to be considered are web-based exams and upgrading existing mark-sense readers.
	New Scantron machines are here. Math department deferred the web implementation of math placement testing.
Goal A.7	The College will provide a central dispatch and monitoring center, to improve College safety, security, and communication with the public, and to reduce the need for manual monitoring of facility users.
	Assign to the Vice President for Student Affairs, to develop a proposal that addresses required space, reporting structure, telephone operators, and video monitoring cameras in the residence halls, College Union building, and computer labs.
	Proposal to be submitted to the Cabinet by December 1, 2000.
	VPSA and others are working on recommendations.
Goal A.8	The College will promote the use of “electronic commerce” in its business transactions with students.
A.8.a	Implement a Bookstore point-of-sale system. Choice of the point-of-sale system must not restrict the College’s future choice of debit card vendors and must provide interface to Banner Finance.
	Assign to the Bookstore, with technical consulting from Computing & Telecommunications as necessary.
	Implement prior to September 1, 2000
	Nebraska Book has demonstrated their software; Bookstore Manager is working on a proposal for College management.
A.8.b	Allow credit card payments via the Web for those Banner applications that currently support credit card payments via telephone.
	Assign to Computing & Telecommunications.
	Implement prior to June 15, 2000.
	Completed.
A.8.c	Determine the desired functionality for a one-card system, determine whether to issue a request for proposals (RFP) to prospective vendors, and if so, issue the RFP.
	Assign to the Administrative Systems Management Team, in consultation with the Vice President for Student Affairs and the Vice President for Business and Finance.
	Specified work to be complete by December 1, 2000.
	In progress. Consultant has visited campus; a recommendation will be made soon on a consulting agreement.
Goal A.9	The College will encourage administrative and faculty departments to adopt “paperless” internal business transactions when practical.
A.9.a	Migrate from the existing Scantron course grade entry process, in favor of on-line faculty entry of grades via the Web.
	Assign to the Registrar’s Office in consultation with ASMT and ITC.
	Complete by January 31, 2001.
	Implementation expected for Fall 2000 grades.
A.9.b	Automate the budget development process so that all entries and communications are electronic (i.e., “paperless”). This involves implementation of the Banner Budget module.
	Assign to the Budget Office, to develop a task plan in consultation with ASMT.
	Implemented in production by December 1, 2000.
	In progress. Budget Office personnel went to Malvern for training, and are in the beginning stages of testing the Banner Spreadsheet Budgeting functionality.
A.9.c	Provide on-line data entry for student and regular employee timesheets, and for CASPR, CARF, and Work/Study contract documents.
	Assign to ASMT, to develop a task plan.
	Implemented in production by June 20, 2001.
	Currently testing the Banner HR 4.2 release, which includes electronic timesheets. Timesheet functionality will be evaluated in the test environment. No progress on contract documents.
A.9.d	Implement Banner Web for Financial Aid.
	Assign to the Financial Aid office, to develop a task plan in consultation with ASMT.
	Implemented in production by September 1, 2001.
	In progress.
A.9.e	Implement the Banner Web Admissions application.
	Assign to the Admissions Office, with support from Computing & Telecommunications.
	Implemented in production by July 1, 2000.
	Waiting on SCT to complete requested enhancements. These enhancements may not be available until Banner version 5, due for release in Feb. 2001.
	A new Web Admissions application was built this fall and is in production.
A.9.f	Provide a structured web page or other simple interface for accessing College committee minutes and other business documents on-line.
	Assign to College Relations and Computing & Telecommunications.
	Implemented by January 1, 2001.
	See http://www.fortlewis.edu/committees/.
Infrastructure/Access
Goal B.1	The College will provide students in the residence halls with cable television, and access to the College network comparable to that available in the computer labs.
B.1.a	Wire the west side residence halls (Palmer-Escalante, Camp-Snyder, Crofton-Mears, West, and Cooper) for voice, data network, video, electricity, and fire alarm.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by September 1, 2000.
	Completed, but video won’t be turned on until additional work is completed on East side of campus.
B.1.b	Wire the east side residence halls (Bader, Sheridan, Anasazi, Centennial) for voice, data network, video, electricity, and fire alarm.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by September 1, 2001.
	Project will be designed this fall, and ready to bid by spring 2001. Funding is still uncertain.
B.1.c	Upgrade the campus backbone as required for network and video connections in the residence halls.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by September 1, 2000.
	Completed on the west side; east side work has been awarded to a contractor and is under construction.
B.1.d	Remodel space in Reed Library for cable television head-end equipment. Deliver cable television service in residence hall rooms that are wired.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by December 1, 2000.
	Project design work is completed, and is out to bid. Funding is still uncertain.
Goal B.2	College classrooms, labs, and the library will have, as needed and appropriate, data network and presentation capability.
B.2.a	Provide classroom presentation capability in four additional classrooms.
	Assign to the Center for Instructional Technology, in consultation with the Instructional Technology Council.
	Complete by September 1, 2000.
	Berndt Hall 400 is nearly complete. Other rooms have been prioritized.
Goal B.3	The College will determine how personal computer ownership can best be facilitated for our students.
	Assign to the Instructional Technology Council, who may convene a Taskforce including representatives from the student body and student services, to analyze options and prepare recommendations.
	A report should be delivered by ITC to CTPC by December 1, 2000.
	Instructional Technology Committee has appointed a Task Force. Report expected in April 2000.
Goal B.4	The College will enhance email service to provide better standardization of email clients, public folders, and standard distribution lists for campus-wide communication.
B.4.a	Install Office 2000, including the Outlook 2000 email client, on employee computers on campus. As part of the installation, existing email will be converted to the Outlook client.
	Assign to Computing & Telecommunications.
	Complete by June 30, 2001.
	More than 200 email users have been converted. New machines are being set up to use Outlook, and the Help Desk has a program for converting existing users.
B.4.b	Migrate student email accounts from the existing Open-VMS server to new NT/Exchange server(s). The timing and sequence of this migration will be determined based on experience with the employee Outlook implementation.
	Assign to Computing & Telecommunications.
	Initiated no later than September 1, 2001.
	Conversion will occur summer 2001.
B.4.c	Provide additional Exchange Server capacity as required to support the Exchange/Outlook email conversion.
	Assign to Computing & Telecommunications.
	Complete by September 1, 2001.
	Faculty/staff server complete. Student server to be installed summer 2001.
Goal B.5	The College will actively participate in efforts to encourage vendors to provide broadband communications capacity in southwestern Colorado.
	Assign to Computing & Telecommunications and Governmental Relations.
	Examples include the Path-Net project to provide fiber optic lines through the area, and Southwest Colorado Telecommunications Consortium efforts to link communities to the State Multi-Use Network.
	Computing and Telecommunications is working with the State MNT and regional Beanpole groups on a continuing basis.
Support/Training
Goal C.1	The College will clearly define and communicate the technology support model (whether centralized, decentralized, distributed, shared, dedicated) for individual employees, departments, and the entire College.
C.1.a	Develop a written policy on technical support models that addresses the need to support organizational units. The intent is to improve technology support across campus, while maintaining a consistent, reliable technology infrastructure.
	Assign to the College Technology Planning Committee (CTPC), in consultation with the President.
	Recommended policy to be submitted to the President’s Cabinet for approval by April 1, 2000.
	A draft policy was developed last spring, no further progress.
C.1.b	Develop proposals to improve the general levels of:
	1. Technical support in academic departments,
	2. Help Desk services, and
	3. Banner support services.
	Assign to Computing & Telecommunications, in consultation with CTPC.
	Proposal to be submitted to the Cabinet by April 1, 2000, along with the policy on support models.
	Proposals were developed, but could not be funded in the context of other College priorities.
Goal C.2	The College will provide effective training in the basic elements of the College's supported technology environment to all faculty, staff, and students (e.g., MS Office, email, network disks, Banner basics - web and non-web).
C.2.a	Develop a proposal for providing a training program in the basic elements of the College’s computer technology environment, to include email, Microsoft Office, use of the College network, web page design and publication, and basic Banner navigation (web and GUI).
	Assign to the Center for Instructional Technology, in consultation with ITC and ASMT.
	Proposal to be submitted through ITC to CTPC by December 1, 2000.
	ITC has developed a preliminary plan involving additional staff in the ITC, collaboration with Computer Center, construction of on-line documentation, and an aggressive workshop program for participant cohorts. At this point, the plan addresses faculty only.
Goal C.3	The College will develop strategies to encourage, support, and expect faculty to use technology that is appropriate in their teaching and their discipline.
C.3.a	Develop and provide at least two faculty development activities annually, for all interested faculty. The College’s current preference is for development activities involving the world wide web as an instructional tool in existing courses.
	Assign to the ITC, who may appoint a coordinating Taskforce to develop the activities.
	Activities to be scheduled by December 1 of each year, beginning with the 2000-01 academic year.
	See C.2.a.
C.3.b	Select a vendor to assist in developing several core courses for web-based delivery, and evaluate providing students with appropriate web-based learning opportunities in a way that can be developed step-wise.
	The President and Vice President for Academic Affairs are leading this effort.
	Contract to be signed, and CCHE money designated for this purpose to be encumbered, before June 30, 2000.
	Completed.
C.3.c	Interface web-based courses with Banner administrative systems for registration, course enrollments, grading, financial aid, and other administrative functions.
	Assign to ASMT, with technical support from Computing & Telecommunications.
	Interface to be available before courses are on-line.
	No progress. Student enrollments are being hand entered by participating departments. At present levels of use, this seems satisfactory.
Organization/Policy Development
Goal D.1	The College will clarify the institutional technology decision-making process. Areas to be addressed include overall technology budget priorities, resource allocation priorities within the Computer Center, technology standards, and technology policy.
D.1.a	Implement an institutional technology committee structure that includes three tiers:
	Tier 1: the College Technology Planning Committee, chaired by the Vice President for Business and Finance and the Vice President for Academic Affairs (or designees)
	Tier 2: Committees representing administrative concerns (the Administrative Systems Management Team), faculty/instructional concerns (the Instructional Technology Council), and student concerns (the Fee Advisory Committee on Technology)
	Tier 3: Any tier 1 or tier 2 committee may appoint Task Forces or working groups to investigate and report back to the appointing committee on particular issues.
	Assign to ITC.
	CTPC to refer the work of the ITC on this issue to the President’s Cabinet, with a request that the Cabinet formally establish this structure by April 1, 2000.
	Implemented.
Goal D.2	The College will develop, maintain, and communicate comprehensive user policies and procedures.
D.2.a	Develop a policy that encourages, and where possible enforces, the use of Banner for alumni contact tracking college-wide. Faculty and others interested in Alumni data should receive training in how to access the information in Banner (perhaps using Banner Web). Existing alumni data from other non-Banner sources should be transferred into Banner. Update access to the electronic Banner Alumni data should remain in the Alumni office.
	Assign to the Alumni office, in consultation with ASMT.
	Policy developed by June 30, 2000, implement by June 30, 2001.
	No progress.
D.2.b	Develop an institutional web advertising policy.
	Assign to College Union & Activities and Computing & Telecommunications.
	Recommended policy to be submitted to the Cabinet for review and approval by April 1, 2000.
	Draft completed.
D.2.c	Develop an assistive technologies policy.
	Assign to the Assistive Technologies Task Force.
	Draft policy to be submitted to the Vice President for Business and Finance, for review and approval by the Cabinet, by April 1, 2000.
	Completed.
D.2.d	Develop an “Ownership of Intellectual Property” policy, to establish in particular the ownership of class notes and other materials used in web-based courses.
	Assign to the Vice President for Academic Affairs.
	Policy to be submitted to the Cabinet for review and approval by June 1, 2000.
	A draft policy was developed by a task force under the leadership of former Dean Jack Ellingson, at the direction of Academic Affairs.
Cost/Funding
Goal E.1	The College will annually review whether its resource commitment to technology related activities is appropriate. This includes both direct costs and personnel time, and includes hardware, software, infrastructure, support, training, and learning.
E.1.a	Provide an annual report to the College Technology Planning Committee, detailing the central and distributed expenses incurred for technology related activities.
	Assign to the Budget Office in consultation with the Controller’s office and Computing & Telecommunications.
	First report due December 1, 2000, for the 1999-2000 fiscal year. Historical information from previous years should be provided if possible.
	Expenditure report completed.
Goal E.2	The College will develop a funding mechanism to provide adequate levels of hardware, software, data base licensing and access, training and support, including disk storage, servers, computers (desktop/laptop), Internet capacity, remote access, and classroom presentation equipment.
E.2.a	Evaluate the feasibility of a regular three-year replacement cycle for all College-owned workstation equipment, similar to the AIT fee-funded computer labs. This program should target those systems not currently able to meet the Windows 2000 standard level.
	Assign to the Budget Office with supporting analysis from Computing & Telecommunications.
	Report to be presented to the Cabinet for discussion by June 1, 2000.
	No progress.
E.2.b	Evaluate the feasibility of a regular three-year replacement cycle for all College-owned classroom presentation equipment not covered under E.2.a.
E.2.c	Assign to the Budget Office with supporting analysis from the Center for Instructional Technology.
	Report to be presented to the Cabinet for discussion by June 1, 2000.
	No progress.

V. Major Goals, Strategies, and Activities

Fort Lewis College Technology Master Plan Goals, Strategies, and Activities
2001 – 2002 Academic Year
Goal 1: Cost Reduction, Cost Containment, and Cost Avoidance
Strategy A.1	The College will provide information on budgets in an easy-to-access fashion.
Activity A.1.a	Implement the on-line budget query portion of Banner Web for Employee, in the production environment.
	Assign to the Budget Office, with technical support from Computing & Telecommunications.
	Implement by December 31, 2001.
Strategy A.2	The College will provide current and historical information on students in an easy-to-access fashion to support advising, retention, assessment, and grant writing.
Activity A.2.a	Make degree audit information available to advisors and faculty via the web.
	Assign to Computing & Telecommunications, with design review by the Registrar’s Office and others.
	Implement by September 2001.
Activity A.2.b	Construct a web-accessible data warehouse to support the historical student cohort and course data sets. The intent is to create and maintain an easily accessible longitudinal data set to track student performance and persistence from matriculation through graduation, withdrawal, or transfer.
	Assign to Computing & Telecommunications, with design review by Institutional Research and others.
	Implement by Spring 2002.
Strategy A.3	The College will provide information on alumni in an easy-to-access fashion.
Activity A.3.a	Implement the Banner Web for Alumni product.
	Assign to the Alumni office, with technical support from Computing & Telecommunications.
	Implement in production by July 1, 2001.
Strategy A.4	The College will provide students with information on their academic standing, academic progress, and other administrative information as needed and appropriate in an easy-to-access fashion.
Activity A.4.a	Implement the Curriculum, Advising, and Program Planning (degree audit) module in the Banner Student System.
	Assign to the Registrar’s Office, with technical support from Computing & Telecommunications.
	Implement by September 1, 2001.
Activity A.4.b	Make degree audit information available to students via the web.
	Assign to Computing & Telecommunications, with design review by the Registrar’s Office and others.
	Implement by September 2001.
Activity A.4.c	Determine the desirability/feasibility of implementing a College “Internet portal” (perhaps Campus Pipeline) to improve student, employee, and public access to administrative data.
	Assign to ASMT.
	Report to the CTPC by May 1, 2001.
Activity A.4.d	Make course credit transfer agreements available on the College web page.
	Assign to the Registrar’s Office, with technical support from Computing & Telecommunications.
	The first college will be available by March 1, 2001, others to follow. The work needs to be coordinated with CCHE efforts to make such information available for all Colorado higher education institutions.
Strategy A.5	The College will promote the use of “electronic commerce” in its business transactions with students.
Activity A.5.a	Hire consultant, appoint task force, and develop needs assessment for a campus “one-card” system.
	Assign to One-Card Task Force to oversee the project, in consultation with the Vice President for Student Affairs and the Vice President for Business and Finance.
	Specified work to be complete by June 30, 2001.
Activity A.5.b	Develop “one-card” systems Request for Proposals (RFP), issue RFP, evaluate vendor responses, and select vendor(s).
	Assign to One-Card Task Force.
	Complete by June 30, 2002.
Activity A.5.c	Start-up one-card initial systems, and provide students with new card.
	Assign to One-Card Task Force.
	Complete by July 1, 2002.
Strategy A.6	The College will encourage administrative and faculty departments to adopt “paperless” internal business transactions when practical.
Activity A.6.a	Implement the Banner Spreadsheet Budgeting functionality.
	Assign to the Budget Office, with technical support from Computing & Telecommunications.
	Implement in production by December 31, 2001.
Activity A.6.b	Determine feasibility and, if possible, implement the position control and salary encumbrance functions of Banner.
	Assign to the Human Resources office, with technical support from Computing & Telecommunications.
	Feasibility for both should be determined by Spring 2001. Position control should be in production by July 1, 2001. Encumbering salaries may be delayed until after position control is implemented.
Activity A.6.c	Provide on-line data entry for student and non-student hourly timesheets, and for exempt staff leave reports.
	Assign to the Human Resources office to develop a task plan.
	Human Resources will develop a task plan in conjunction with Financial Aid and Controller’s Offices, by May 1, 2001.
Activity A.6.d	Implement processes for the electronic approval of personnel actions, including the administration of faculty personnel actions.
	Assign to the Human Resources office to develop a task plan.
	Human Resources will develop a task plan with possible implementation by May 1, 2001. This goal and A.6.c are interrelated, and both are dependent on the electronic approval function of Banner. A.6.c is less complex, and should be completed before this goal is implemented.
Activity A.6.e	Implement processes for the electronic submission and approval of purchase requisitions, for selected high-volume offices. Computing and Telecommunications is a good office for a pilot test.
	Assign to the Purchasing and Computing & Telecommunications offices, as a pilot project.
	Pilot complete by September 1, 2001.
Activity A.6.f	Create on-line forms and make them available to the campus through a web-based menu. The list of forms includes: Request for Payment, Travel Request, Travel Reimbursement, Contract Authorization Request, Contract and Supplemental Pay Request, Motor Vehicle Request, and Budget Transfer.
	Assign to ASMT to coordinate.
	Complete by June 30, 2001.
Activity A.6.g	Implement Banner Web for Financial Aid.
	Assign to the Financial Aid office, with technical support from Computing & Telecommunications.
	Implement in production by September 1, 2001.
Activity A.6.h	Implement the Banner Web Admissions application.
	Assign to the Admissions Office, with technical support from Computing & Telecommunications.
	Implement in production with the Banner 5 release, date to be determined.
Strategy A.7	The College will enable central electronic storage and retrieval of paper documents where practical and allowable.
Activity A.7.a	Implement an electronic digitization, storage, and retrieval system pilot project for paper documents in the Registrar’s Office. Implementation must lead the campus toward a comprehensive solution, useable in other departments and in the context of Banner.
	Assign to ASMT (in a coordination role), the Registrar’s Office, and with technical support from Computing & Telecommunications.
	Recommendation to CTPC on direction by December 2001.
Strategy A.8	The College will improve its ability to schedule and reserve campus classrooms and other facilities.
Activity A.8.a	Implement Schedule 25 and Resource 25 scheduling software (or equivalent).
	Assign to Records Office, “SNAFU” group, and Computing & Telecommunications. Effectiveness of this strategy depends on clear specification of “rules” for scheduling classrooms, which requires Academic Affairs guidance.
	Complete during the fiscal year that funding is approved.
Strategy A.9	The College will communicate with existing students and employees whenever practical using email instead of paper mailings.
Activity A.9.a	Enhance the current Banner letter generation process to allow lists to interface with MS Outlook for purposes of email merge.
	Assign to Computing & Telecommunications.
	Complete by Spring 2001.
Activity A.9.b	Develop a policy that can be used to inform prospects, students, and other constituents about the College’s intent to communicate officially via email.
	Assign to Computing & Telecommunications to develop, with ASMT review and approval.
	Submit policy to President’s Cabinet by July 1, 2001.
Activity A.9.c	Develop a “strategic” list of individual communications to students, for potential email automation. Suggested candidates include: an email announcing admission; an email announcing financial aid package; upon registration, an email advertising bookstore books; email bills for students each semester. These should not be “announcement” type messages, but messages with individual student content.
	Assign to ASMT.
	Provide a recommended, descriptive list to CTPC by June 1, 2001.
Goal 2: Infrastructure and Access
Strategy B.1	The College will provide students in the residence halls with cable television, and access to the College network comparable to that available in the computer labs.
Activity B.1.a	Wire the east side residence halls (Bader, Sheridan, Anasazi, Centennial) for voice, data network, video, electricity, and fire alarm.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by September 1, 2001.
Activity B.1.b	Remodel space in Reed Library for cable television head-end equipment. Deliver cable television service in residence hall rooms that are wired.
	Assign to Computing & Telecommunications, with construction project assistance from the Physical Plant and coordination with Residence Life. Project funding to be identified by Business & Finance.
	Complete by September 1, 2001.
Activity B.1.c	Develop connections with the Durango Community Access Television station, and provide limited campus programming to the Durango cable television system.
	Assign to Vice President for Business and Finance, with technical support from Computing & Telecommunications.
	Complete by January 2002.
Activity B.1.d	Experiment with wireless data communications networking, by developing practical pilot projects.
	Assign to Academic Affairs and Computing & Telecommunications, to seek appropriate opportunities that minimize use of institutional funds.
	Ongoing.
Strategy B.2	College classrooms, labs, and the library will have, as needed and appropriate, data network and presentation capability.
Activity B.2.a	Provide “smart” classroom presentation capability in BH 400, SK 170, NH 125, and NH135.
	Assign to the Center for Instructional Technology, in consultation with the Instructional Technology Council.
	Facilities to be fully functional by Summer 2001.
Activity B.2.b	Develop a systematic overview of electronic classroom presentation/teaching needs. Plan should address facilities, technology, and equipment funding/replacement.
	Assign to the Instructional Technology Council, with technical support from the Center for Instructional Technology.
	ITC recommendation to be submitted to Academic Affairs when completed. Academic Affairs may bring the report to CTPC, if necessary.
Activity B.2.c	Develop a systematic staffing plan to encourage and support “smart” classroom use by faculty.
	Assign to Academic Affairs and the Center for Instructional Technology.
	Academic Affairs may bring the report to CTPC, if necessary.
Strategy B.3	The College will determine how personal computer ownership can best be facilitated for our students.
	Assign to the Instructional Technology Council, who may convene a Taskforce including representatives from the student body and student services, to analyze options and prepare recommendations.
	A report should be delivered by ITC to CTPC by May 1, 2001.
Strategy B.4	The College will enhance email service to provide better standardization of email clients, public folders, and standard distribution lists for campus-wide communication.
Activity B.4.a	Install Office 2000, including the Outlook 2000 email client, on employee computers on campus. As part of the installation, existing email will be converted to the Outlook client.
	Assign to Computing & Telecommunications.
	Complete by June 30, 2001.
Activity B.4.b	Migrate student email accounts from the existing Open-VMS server to new NT/Exchange server(s). The timing and sequence of this migration will be determined based on experience with the employee Outlook implementation.
	Assign to Computing & Telecommunications.
	Complete by October 1, 2001.
Activity B.4.c	Provide additional Exchange Server capacity as required to support the Exchange/Outlook email conversion.
	Assign to Computing & Telecommunications.
	Complete by April 1, 2001.
Activity B.4.d	Develop an automatic interface between the Banner database and faculty Exchange calendars, so that teaching schedules are automatically incorporated into faculty Outlook calendars. Consider a similar capability for students.
	Assign to Computing & Telecommunications to develop the Action Plan.
	Action plan to CTPC by April 1, 2001.
Strategy B.5	The College will actively participate in efforts to encourage vendors to provide broadband communications capacity in southwestern Colorado.
	Assign to Computing & Telecommunications and Governmental Relations.
	Examples include the Path-Net project to provide fiber optic lines through the area, and Southwest Colorado Telecommunications Consortium efforts to link communities to the State Multi-Use Network.
Strategy B.6	The College will develop and maintain comprehensive desktop and server hardware and software technical currency programs.
Activity B.6.a	Implement the workstation “technology refresh initiative” as proposed in Feb 2001 Action Plans.
	Assign to Computing & Telecommunications.
	The first year of the program will be 2001-2002, if College management approves the proposal during spring 2001.
Activity B.6.a.1	Recommend to the Budget Committee a program to implement a regular three-year replacement cycle for all College-owned workstation equipment, similar to the AIT fee-funded computer labs. This program should target those systems not currently able to meet the Windows 2000 standard level.
	Assign to Computing & Telecommunications to develop action plan.
	CTPC to submit proposal to Budget Committee in spring 2001.
Activity B.6.a.2	Automate software and security updates for College-owned desktop computers by implementing Microsoft SMS or similar product.
	Assign to Computing & Telecommunications.
	Complete by January 1, 2002.
Activity B.6.a.3	Upgrade existing Office desktops to the most current supported releases.
	Assign to Computing & Telecommunications.
	Ongoing, as hardware configurations allow.
Activity B.6.a.4	Upgrade existing Windows NT 4.0 servers to Windows 2000 Server.
	Assign to Computing & Telecommunications.
	Work to begin in Spring 2001, complete by Fall 2003.
Activity B.6.b	Implement a program for keeping the Library’s on-line public access catalog hardware and software systems current.
	Assign to Reed Library and Computing & Telecommunications.
	The Feb 2001 Action Plan should be reviewed by the Budget Committee for one-time funding. Implementation awaits those funding decisions.
Strategy B.7	The College will use communication technology to improve campus safety.
Activity B.7.a	Implement automatic number identification on emergency 911 calls from campus to central dispatch.
	Assign to Computing & Telecommunications.
	Complete by Fall 2001.
Goal 3: Support, Development, and Training
Strategy C.1	The College will clearly define and communicate the technology support model (whether centralized, decentralized, distributed, shared, dedicated) for individual employees, departments, and the entire College.
Activity C.1.a	Develop a written policy on technical support models that addresses the need to support organizational units. The intent is to improve technology support across campus, while maintaining a consistent, reliable technology infrastructure.
	Assign to the College Technology Planning Committee (CTPC), in consultation with the President.
	Recommended policy to be submitted to the President’s Cabinet.
Activity C.1.b	Develop proposals to improve the general levels of:
	1. Technical support in academic departments,
	2. Help Desk services, and
	3. Banner support services.
	Assign to Computing & Telecommunications, in consultation with CTPC.
	Proposal to be submitted to the Cabinet along with the policy on support models.
Strategy C.2	The College will provide effective training in the basic elements of the College's supported technology environment to all faculty, staff, and students (e.g., MS Office, email, network disks, Banner basics - web and non-web).
Activity C.2.a	Develop a proposal for providing a training program in the basic elements of the College’s computer technology environment, to include email, Microsoft Office, use of the College network, web page design and publication, and basic Banner navigation (web and GUI). The proposal should address both faculty and staff training.
	Assign to ITC in consultation with ASMT.
	Proposal to be submitted through ITC to CTPC by March 1, 2000.
Activity C.2.b	Develop a training program for faculty to improve knowledge about the features and information available on student enrollments and academic history. The data are primarily the “enrollment” database and that available via the Web for Faculty interface. The intent is to help faculty make better use of the data sources currently available on-line.
	Assign to the Registrar’s Office and Institutional Research.
	Implement by __________.
Strategy C.3	The College will develop activities to encourage, support, and expect faculty to use technology that is appropriate in their teaching and their discipline.
	Assign to ITC to develop activities.
Goal 4: Organization and Policy Development
Strategy D.1	The College will develop, maintain, and communicate comprehensive user policies and procedures.
Activity D.1.a	Develop an institutional policy on disk quotas.
	Assign to Computing & Telecommunications with review by CTPC.
	Recommended policy to be submitted to the Vice President for Business and Finance for review and approval by April 1, 2001.
Activity D.1.b	Develop an “Ownership of Intellectual Property” policy, to establish in particular the ownership of class notes and other materials used in web-based courses.
	Assign to ITC to recommend a policy to the Vice President for Academic Affairs.
	Policy to be submitted to the Cabinet for review and approval by October 2001.
Activity D.1.c	Develop a computer classroom scheduling policy. The issues that need to be addressed are:
	1. Computer classrooms are apparently reserved for some classes for the entire semester, when meeting in a computer classroom is not necessary for every class period. This is because the classrooms are so busy that they cannot be scheduled on an ad hoc basis.
	2. At least one class, which does not need computers, was scheduled in a computer classroom.
	Assign to ITC to recommend a policy to CTPC.
	Policy to be submitted to Cabinet for review and approval when ready.
Activity D.1.d	Develop a formal support policy for recycled computer equipment. The policy should address technical support, hardware repair, software licensing, and data connection charges for recycled equipment.
	Assign to Computing & Telecommunications to recommend a policy to CTPC.
	Policy to be submitted to Cabinet for review and approval by April 15, 2001.
Activity D.1.e	Develop a policy to govern how student computer labs are created. Policy should address on-going support, maintenance, and replacement provisions, and should specify a target student-to-computer ratio for student-accessible College-owned computers.
	Assign to Academic Affairs and Computing & Telecommunications to recommend a policy to CTPC.
	Policy to be approved by July 1, 2001.

VI. Summary of Additional Resources Required

2001-02 Fort Lewis College Technology Master Plan Goals Known to Need Supplemental Funding March 2001
Activity	Description	Funding Request	Fiscal Year	CTPC Priority
A.2.a	Make degree audit information available to advisors and faculty via the web.	The original request was for ongoing funding to support a permanent IT Pro II (in Computing) and a permanent Ad Asst III (in Records). The College provided one-time funding for 9/00-8/01. Estimated on-going funding needed for 2001-02 (includes salaries and benefits) is ($53,340 + $33,655) * 0.75 = $65,246.	2001-02 and ongoing.
A.4.a	Implement the Curriculum, Advising, and Program Planning (degree audit) module in the Banner Student System.
A.4.b	Make degree audit information available to students via the web.
A.5.c	Start up one-card initial systems, and provide students with new cards.	The amount of funding necessary to proceed with this project will not be known until the needs assessment, RFP, and vendor response process is complete.	2002-03 and ongoing.
A.8.a	Implement Schedule 25 and Resource 25 scheduling software (or equivalent).	Software licenses cost $49,740. Annual software maintenance costs $8954, beginning the first year. Start-up training costs approximately $12,500.	2001-02 and ongoing.
B.1.a	Wire the east side residence halls for voice, data network, video, electricity, and fire alarm.	Approx. $1.9 million in construction costs. Already funded by Auxiliaries and Telecommunications. Note also that the plan includes hiring a CATV technician and a ResNet coordinator. Both positions are already built into the business model for the project.	2001-02 and ongoing.
B.1.b	Remodel space in Reed Library for cable television head-end equipment. Deliver cable television service in residence hall rooms that are wired.
B.2.b	Develop a systematic overview of electronic classroom presentation/teaching needs. Plan should address facilities, technology, and equipment funding/replacement.	The funding need is ongoing, and not now part of any existing budget. Amounts will not be known until the plan is completed.	2002-03 and ongoing.
B.2.c	Develop a systematic staffing plan to encourage and support “smart” classroom use by faculty.	The staffing need is ongoing. New or redirected personnel are required. Amounts will not be known until the plan is completed.	2002-03 and ongoing.
B.6.a	Implement the workstation “technology refresh initiative.”	Existing funds for central hardware pay for the server/software infrastructure portion of the initiative. New funds for workstations are not required, but $511,000 needs to be centralized from existing budgets to fund workstation replacement. In addition, $22,000 in annual funding is required for the Microsoft Campus Agreement.	2001-02 and ongoing.
B.6.b	Implement a program for keeping the Library’s on-line public access catalog hardware and software systems current.	Plan A: Millennium in Nov 2001. Plan B: Millennium in July 2002. This is one-time funding. AIT funds currently allocated for library systems may be adequate to support technical currency following this upgrade.	Plan A: $48,500 in 2001-02, $17,500 in 2002-03. Plan B: $21,000 in 2001-02, $22,500 in 2002-03.
C.2.a	Develop a proposal for providing a training program in the basic elements of the College’s computer technology environment, to include email, Microsoft Office, use of the College network, web page design and publication, and basic Banner navigation (web and GUI). The proposal should address both faculty and staff training.	ITC has concluded that a Instructional Technology Trainer should be hired. The ongoing cost is approximately $35,000 per year, from funds already ear-marked by Academic Affairs.	2000-01 and ongoing.
C.2.b	Develop a training program for faculty to improve knowledge about the features and information available on student enrollments and academic history. The data are primarily the “enrollment” database and that available via the Web for Faculty interface. The intent is to help faculty make better use of the data sources currently available on-line.	The Instructional Technology Trainer may be able to assist with this goal. See C.2.a.	2001-02 and ongoing.