Assistant Director of Operations & Occupancy Management

Student Housing

Position Summary 

The Assistant Director is responsible for the operational functions of year-round student housing on the Fort Lewis College campus.  Responsibilities include data management (done in StarRez, Banner and Excel) of student housing assignments, billing, deposits, occupancy reports, and other student records related to housing status.  Additionally, this position serves as the Title IX Deputy Coordinator within the Student Housing department.    

Minimum Qualifications 

  • Bachelor’s Degree (may substitute two years of relevant work experience for each year of college)  
  • One year of more experience with operational processes in campus housing or equivalent setting  
  • One year or more experience working with complex databases  
  • Demonstrated effective organizational, communication and customer service skills  


Preferred Qualifications 

  • One year or more experience with StarRez, Banner, and Maxient databases.   
  • One year or more experience with marketing, websites, planning and supervision  
  • Completed Title IX training    
  • One year or more experience working in a collegiate housing setting  
  • Demonstrated experience with MS Office Suite, including Teams and SharePoint, and use of Excel.   
  • Ability to communicate in more than one language that is common to our student body (English, Spanish, Navajo, etc.)   

Major Responsibilities 

  • Oversee publications and materials that represent the department’s image including all publications related to marketing and occupancy such as special living brochures, living and learning communities, summer housing options, newsletters, mailings to prospective and current students, etc.  
  • Make occupancy projections and forecasts based on assignment data, history and information from other offices (Admissions, Academic Review Board, etc.).    
  • Conduct market analysis, comparing our services to our competitors (off campus housing in Durango and campus housing at other key institutions).  Make recommendations on housing rates, new services or needs of our students, keeping our services competitive.    
  • Track and maintain records of students living in campus Housing, including withdrawals, cancellations, exemptions, athletic waivers, required meal plans, staff grade verification, as well as staff meal and room benefits.  
  • Rotate on-call (after hours) emergency response responsibilities with Central Housing Staff.  
  • Process housing applications, deposits, room assignments, meal plans and student billing.     
  • Coordinate, assign and work in collaboration with Academic Affairs and Athletics for end of Spring semester academic program placement, summer bridge programs and pre-season athletic placement into academic year assignments.   
  • Work collaboratively with summer conference services, physical plant, and all other stakeholders to determine effective and efficient summer housing options for conference guests.  
  • Provide US Census Bureau occupancy information, resident contact information and track data required by law.  
  • Administer financial and academic removals as well as first year live-in requirements.  
  • Produce, organize and send written correspondence related to housing assignments to incoming students.  
  • Generate reports from data including application counts, building rosters, occupancy numbers, retention, GPA and academic standing, revenue and other reports as requested.      
  • Administer the collection, documentation and release of deposits and fees.    
  • Work in collaboration with IT to manage the online housing application and implement a marketing campaign for reapplication.  
  • Update and maintain the Student Housing website.  
  • Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities  
  • Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.  
  • Produces and remediates digitally accessible materials in accordance with FLC standards.  
  • Perform other duties as assigned  


 Title IX Deputy Coordinator – Student Housing Responsibilities  

  • Support students navigating the Title IX process who live on campus and need housing support.  
  • Support emergency moves to protect individuals in the Title IX process.  
  • Perform semesterly checks for “Do Not Place” tags related to No Contact Order sanctions or Title IX arrangements.  
  • Lead and facilitate Title IX Education training for the Student Housing department.  
  • Train RDs and RAs in rape emergency response and area resources.  
  • Complete FLC van driver certification to facilitate emergency moves if needed.  
  • Support Housing staff on mandatory reporting, Title IX navigation and consent education.  
  • Work collaboratively with the Title IX Coordinator to discuss trends, needs for students living on campus and training.  
  • Serve as an advocate in the formal Title IX process as needed.  

Work Conditions 

The work environment characteristics described here are representative of those that an employee can expect while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

  Moderate noise (i.e. business office with computers, phone, and printers, light traffic).  

  • Ability to work in a confined area.  
  • Ability to sit at a computer terminal for an extended period of time.  



The salary range for this position is $51,000 to $56,500,  plus a comprehensive benefits package.  

Application Process 
A complete application packet includes: 

  • Cover letter addressing interest and qualifications for position 
    • Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 
  • Resume 
  • Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 


Application materials received by October 16, 2022, will receive full consideration. The position will remain open until filled. 

The successful candidate will be required to submit original, official college transcripts,  and pass a background check. 

The College and the Community

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas.

Equal Opportunity

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See

Questions about Title IX sex discrimination? Other discrimination questions?
Office of the Title 9 Coordinator
Kate Suazo
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-6729
Office of the Equal Opportunity Coordinator
David Pirrone
192 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.