Technical Analyst

Skyhawk Station 



Position Summary 

The Skyhawk Station Technical Analyst is the primary coordinator for support, ongoing improvements, training, and daily operations within Slate, the Skyhawk Station CRM.   

 The Skyhawk Station Technical Analyst works within the Skyhawk Station, with strong support and ties to Information Technology. They will work closely with the Director of Skyhawk Station and Administrative Information Systems Manager to identify and develop solutions, efficiencies, and ongoing improvements within the world of continuing student processes.   

 

Minimum Qualifications 

  • Bachelor’s degree and one or more year of related work experience. Four years of closely related work experience may substitute for a bachelor’s degree.  
  • Experience working in a team-oriented, collaborative environment  
  • Demonstrated experience with a variety of technology or database platforms  
  • Demonstrated experience working with diverse audiences and people from underrepresented groups  
  • Practical knowledge in the use of reporting software, spreadsheets, graphs, and flowcharts  
  • Considerable working knowledge of the applications in the Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint and Outlook).  
  • Technically-minded and comfortable learning and navigating new technologies (including possible experience in analyzing business and technical requirements, project management skills, and writing technical documentation in a user-friendly format)   
  • Ability to interact effectively with a wide variety of people, including forming strong working relationships with both internal and external constituencies.   
  • Ability to handle multiple tasks concurrently and work independently.  
  • Ability to resolve problems and develop relevant alternatives and recommendations; strong problem-solving skills.  
  • Excellent verbal and written communication skills as well as outstanding organizational skills.  
  • Positive attitude and outstanding degree of professionalism.  
  • A demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities  

Preferred Qualifications 

  • Experience with Slate or another CRM system   
  • Experience working in an organization supporting higher education  
  • Demonstrated experience using workflow rules, reports/dashboards, and formulas  
  • Working technical knowledge of SQL programming languages to accommodate reporting  

Major Responsibilities 

  • Manage Technolution’s Slate CRM for the Skyhawk Station and other student services offices, including executing maintenance tasks as required, performing system monitoring activities, as well as configuring ongoing updates in support of changes to processes, user set-ups, and permissions and access.  
  • Design and execute solutions for common challenges within the CRM (such as data mapping, and workflow rules)   
  • Build reports and dashboards as requested by various office on campus.  
  • Execute weekly operational duties in the CRM, including de-duplication and other data quality tasks.  
  • Provide technical CRM support for staff and serve as the primary subject matter expert for the CRM.  
  • Create and maintain training materials and user documentation to support business and technology needs.  
  • Communicate process changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood  
  • Responsible for maintaining data integrity and maintaining security, handling and privacy best practices  
  • Assist with the identification, evaluation, and selection of various technology applications to support the organization and the delivery of programs.  
  • Deliver training as needed to various on-campus groups or individuals based on demand.  
  • Serve as the primary liaison between Information Technology and Skyhawk Station in support of the CRM application.  
  • Serve as the primary liaison with the CRM vendor, executing effective vendor management practices and ensuring issues receive the appropriate support and escalation.  
  • Demonstrates a commitment to diversity, equity, inclusion, and student success, as well as working with broadly diverse communities  
  • Maintains knowledge and awareness of digital accessibility including the American with Disabilities Act and Section 508.  
  • Produces and remediates digitally accessible materials in accordance with FLC standards.  
  • Perform other duties as assigned  

Work Conditions 

The Skyhawk Station is a fast-paced and dynamic office.  As the centralized hub for continuing students, we have a high standard for exceptional customer service and professionalism and a positive culture of collaboration.  To be successful in the Skyhawk Station you must:   

  • Must be flexible, capable of handling a demanding work schedule and be able to work independently and within a team management structure   
  • Ability to work productively with moderate noise & distraction (i.e. business office with computers, phone, and printers, light traffic).  
  • Must have a sense of humor  
  • Must be adaptable to changing policies, procedures and practices 
  • Optional work from home privilege       

Compensation  

The salary for this position is $50,000 per year,  plus a comprehensive benefits package

 

Application Process 
A complete application packet includes: 

  • Cover letter addressing interest and qualifications for position 
    • Include details regarding how your personal and professional experiences allow you to encourage a learning environment grounded in equity and inclusion.  “How do you envision contributing to Fort Lewis College’s commitment to equity and inclusion?” 
  • Resume 
  • Names and contact information for three current, professional references 

Submit materials as one PDF file via email to: 

TechnicalAnalyst-Search@fortlewis.edu 

 

Application materials received by October 13, 2021, will receive full consideration. The position will remain open until filled. 

The successful candidate will be required to submit original, official college transcripts,  and pass a background check. 



The College and the Community

Fort Lewis College, a public institution located in Durango, Colorado, offers degree programs in arts, business, education, health fields, humanities, social and natural sciences, and teacher education. Our inspiring mountain campus is located atop a scenic mesa overlooking historic Durango and situated between the San Juan Mountains and the desert Southwest. We are committed to accessible and high-quality baccalaureate education, and our hallmarks are remarkably close relationships between students and faculty, the freedom of intellectual exploration, and the challenge of experiential learning. Our 3,300 students come from 48 states, 17 countries, with 36% Native American and Alaska Native backgrounds, and 11% Hispanic backgrounds. Durango is a thriving multicultural community of 18,500 set along the beautiful Animas River Valley. Averaging 300 sunny days per year, the community is known for its outdoor lifestyle and friendly, festive atmosphere. Durango is also the cultural and economic hub of the Four Corners region, rich in dining, shopping, and entertainment, and linked with airline service to hubs in Denver, Phoenix, and Dallas.

Equal Opportunity

Fort Lewis College does not discriminate on the basis of race, age, color, religion, national origin, sex*, disability, sexual orientation, gender identity, gender expression, family or domestic status, political beliefs, veteran status, pregnancy, or genetic information. Accordingly, equal opportunity for employment shall be extended to all persons. The College shall promote equal opportunity, equal treatment, and affirmative action efforts to increase the diversity of students, faculty, and staff. The College is dedicated to building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment. To file a report, get resources, read policies, or make an appointment, See www.fortlewis.edu/CARE.

Questions about Title IX sex discrimination? Other discrimination questions?
Office of the Title 9 Coordinator
Molly Wieser
230 Skyhawk Station
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7241 wieser_m@fortlewis.edu
Office of the Equal Opportunity Coordinator
David Pirrone
192 Education Business Hall
1000 Rim Drive
Durango, Colorado 81301
(970) 247-7182 djpirrone@fortlewis.edu

Information about Fort Lewis College’s alcohol and drug policy, sexual assault policy, campus security policies, campus crime statistics, fire safety procedures and fire statistics, and campus/community resources can be found in the Annual Security and Fire Safety Report. Hard copies are available upon request.

* Title IX of the Education Amendments of 1972 and Part 106 of the Code of Federal Regulations (CFR) prohibit discrimination on the basis of sex, including in admission and employment. Inquiries about the application of Title IX and CFR 106 to Fort Lewis College may be directed to FLC's Title IX Coordinator and/or to the Assistant Secretary for Civil Rights of the Department of Education.

ADAA Accommodations

Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Kristin Polens by phone 970-247-7459 or email kpolens@fortlewis.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.