Your Cisco IP phone is a full-featured, multi-line telephone replacing the traditional analog phone. In this user guide you will find detailed information on using your Cisco IP phone.
For help with your Cisco IP phone please contact the IT Help Desk by dialing extension 7444, emailing askIT@fortlewis.edu, or submitting a support request.
Handset with indicator light
Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate a new voice mail message.
Displays features such as the time, date, phone number, caller ID, line/call status and soft key tabs.
Cisco IP Phone model type
Indicates Cisco IP Phone model.
Line or speed dial button
Opens a new line, speed dials the number on the LCD screen, or ends a call. The Cisco IP Phone 7960 has six line or speed dial buttons and the 7940 has two.
Allows you to adjust the angle of the phone base.
Provides access to call histories and directories.
Displays help on LCD screen for a phone button or function.
Provides access to phone settings such as contrast and ring sound, network configuration, and status information.
Toggles the speaker on or off.
Toggles the mute on or off.
Toggles the headset on or off.
Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if on-hook), and the LCD contrast.
Provides access to phone services (if available).
Provides access to a message system (if available).
Enables you to scroll through text and select features displayed on the LCD screen.
Works exactly like the dial pad on a traditional telephone.
Enable you to engage any of the functions displayed on the corresponding LCD tabs. Soft keys point to feature options displayed along the bottom of the LCD screen. Soft keys change depending on the status of the phone.
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Many of the instructions in this section reference keys defined in the "IP Phone Roadmap: A guide to the buttons on your IP phone" section. Please reference this section if you are unsure what key the instructions are referring to.
This section provides basic usage instructions for the Unity voice mail system. More detailed instructions can be found on the IP Phone Training page under Cisco Unity Guide.
Setting Up Voice Mail
Voice mail setup instructions are e-mailed to new faculty and staff for whom voice mail has been setup. If you have not received the voice mail setup instructions or have noticed that the caller ID on your phone reads "UNASSIGNED" or your predecessors name, please contact the IT Call Center (x7444 or askIT@fortlewis.edu) and request that voice mail be setup for you.
Accessing Voice Messages from Outlook
The Unity voice mail system allows you to access you voice mail messages from both the phone and your e-mail. Voice mails will appear as e-mails with a subject starting with "Message from...". You can listen to these messages on your computer by double clicking on the .wav attachment.
Accessing Voice Messages from Your Phone
If you have received a voice mail message, the red indicator light on your phone's handset will light up. To play your voice mails on your phone, press the messages button and enter your voice mail password.
Accessing Voice Messages from Off Campus or Another IP Phone
To access voice mail messages from any phone other than your IP phone, follow the steps below:
Listen to or Change Your Voice Mail Greeting
To listen to or change your voice mail greeting, follow the steps below.
Setup an Alternate Voice Mail Greeting
To setup an alternate voice mail greeting for use while you're out of the office for an extended period of time or on vacation, follow the steps below:
Forward a Voice Message
Calling from Call History
Make Calls from the Corporate Directory
Make a Long Distance Call
In order to place a long distance call you will need a long distance authorization code. If you have not been assigned a long distance authorization code, please complete the Add Services Request form to request one.
Muting/Un-muting a Call
Parking Calls/Retrieving Parked Calls
Parked calls allow you to resume a call from another campus phone without transferring the call. Note: Parked calls will remain parked for ten minutes before ringing back to the extension from which the park was enabled. To park a call:
The call forward feature will allow you to forward a call to any local telephone number. To forward a call press the CFwdAll soft key and enter the target number. To forward directly to voice mail, press the messages button on your phone.
On the upper right hand corner of your phone's screen you will notice a flashing icon switching between an arrow and a phone. This indicated that the phone has been forwarded. To un-forward the phone, press the CFwdAll soft key.
Transfer a Call
You can transfer a call to any campus extension using the Transfer feature. Both unannounced and announced transfers are possible from an IP phone. To transfer a call:
Send a Call to Voice Mail
If you would prefer not to take a call and would like to send them to voice mail without waiting for the phone to finish ringing, press the iDivert soft key.
Place a Call on Hold
While on a call, press the Hold soft key to place the call on hold. Press the Resume soft key to return to the call. If you have multiple active calls, use the scroll buttons to select a call and then press the Resume soft key.
Using Speed Dials
Speed dials are setup by Network and Telecommunication Services in the IT Department. If you would like to setup speed dials, please e-mail askIT@fortlewis.edu with the speed dials you would like setup and we will set them up for you.
To use a speed dial:
You can initiate your own conference call from your IP phone with a maximum of 32 participants. You may create a conference call from calls you have already made or make calls and add them to a conference.
To Conference Existing Calls
Two or more existing calls can be conference using the Join soft key. To join the calls, press the Join soft key while on an active call. Use the scroll keys to select another active call and press the Join soft key again.
Standard Conference Call
The conference organizer must call each participant of the conference call and add them to the conference. To do so,
Update the Conference List
While viewing the conference list, press Update.
See Who Started the Conference
While viewing the conference list, locate the person listed at the bottom of the list. There will be an asterisk (*) next to the name.
Drop Last Person Added to the Conference
Press the RmLstC soft key to remove the last joined caller from the conference. Only the individual that has initiated the conference call can do this.
Remove Any Conference Participant
Highlight the conference participant you would like to remove using the scroll keys. Press the Remove soft key.
End or Transfer a Conference Call