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When a student tries to register for a specific course section in Find Course Sections, there may be factors that do not allow them to register for that course, even if they are in their appropriate Registration Appointment. When selecting a course section, the student may not see a Register button but instead a Troubleshoot button. Use the Troubleshooting Console to assist the student in determining why they are unable to register for that specific course section.  

1. Advisors, faculty, or staff can utilize the Registration Troubleshooting Console by searching for this in the Workday Search bar and selecting the result. 
2. In the next window, select the bubble next to Student. Click into the field and type the student’s name to choose. (Search hint: Type part of the student’s first name and part of their last name, then Enter to reduce search results) 
3. Type the semester name and year in the Search Date Within field, then Enter to reduce search results. (ex. “Fall 2024” for fall semester 2024) 
4. Click the Course field to find the course by category, or type part of the course name and then Enter to reduce search results. 
5. Click into the Course Section field, then select All. This will filter available sections (meeting times) by all available in the Course you selected in the previous field. Select the course section of interest.  
6. Select the OK button.  
7. In the top area of the console, you will see one piece of information that may be of use: 
   1. Active Record During Academic Period: Yes or No (Is the student active for this semester?) 
8. There are tabs below the basic course section information that can indicate other reasons for registration prevention: 
   1. Summary: will display an overview of potential issues preventing registration (Is there a hold? Does the student have registration access? Are they eligible for the course or section? Is this course section published?) 
   2. Enrollment Access: This tab explains the logic behind the course section access grading policy and may be useless. 
   3. Appointments and Date Controls: Identifies parameters of registration appointments based on graduate or undergraduate registration window parameters. This may help determine if there is a different registration appointment (window) for an undergrad for this course vs. a graduate student.  
   4. Course Eligibility: The student may not be eligible for the course section (yes or no). If the answer is No, a Course and Course section rule in blue can be selected to drill into the specific eligibility requirements of the course and section under the Meaning.   

All data that is blue can be selected and drilled into further. (Ex. If the student has two holds, you can choose the number 2 in that area to drill into the hold information.  

Unofficial transcripts are only available in Workday to current Fort Lewis College students with active login credentials.

1. Navigate to the Academics app, from either the Workday home page Your Top Apps box, or from the MENU at the top left of the Workday portal.
2. Find the Transcripts header on the right column tasks list.
3. Select Generate Unofficial Transcript.
4. Check the Confirm box.
5. You will receive a notification that says, “Your Request is being processed”. Click Notify me Later. This notification indicate the document is being prepared and will be ready in a few seconds in your Notifications.
6. Navigate to the Bell icon at top right of portal to get to Notifications

Unofficial transcripts cannot be provided via email. Former students seeking unofficial transcripts may only request to pick-up at Skyhawk Station by emailing skyhawkstation@fortlewis.edu. Electronic delivery is not available.

• Navigate to your Profile by selecting the photo icon at the top of the Workday portal.
• Select “View Profile”
• Select the “Action Items and Holds” section in the blue column on the left
• The tabs across the top of this section allow you to view Action Items, Active Holds, and Resolved Holds 

The Action Items tab organizes action items by Financial Aid, Admission, and Onboarding types. This section will show all action items with details regarding the action required and the resolution.  

Students who cannot pay their entire account balance at the beginning of the term may choose to enroll in a payment plan. You can enroll in a payment plan before the Census to address an outstanding balance and avoid late fees. You can choose between a 4-installment or 3-installment payment plan.  

Important information about past due balances.

Payment plans for the Spring 2025 term do not recognize past-due charges.

If a registered student has a past-due charge, there are options:

1. Contact our office at askaccounting@fortlewis.edu or skyhawkstation@fortlewis.edu to be enrolled into a prior-year charge plan; or
2. Don’t sign up to a payment plan and make payments throughout the term. You will have up to the registration date for the next term to have your balance paid in full, or at least $1,000.

Review and enroll in a payment plan option through your Student Account Suite.

Use the Troubleshooting Console to look at a single course section. Other potential issues preventing a student’s registration entirely that may need to be checked are: 

• Action Items or incomplete Tasks: Have the student check their homepage, under Awaiting Your Action, or the My Tasks inbox at the top right of their portal. The student may have tasks that require completion before they can register (ex., Accept terms and conditions of their program of study, accept financial aid, pay a past due balance, provide a requested document, etc). For staff/faculty/advisors, action items and holds can be viewed from the student’s Profile under the Action Items and Holds section.  
• Actions to do in Registration Requirements: The student may have additional action items to complete that are directly related to registration. These tasks will appear on their Academics App in the Registration Requirements table. These tasks may be holds or incomplete tasks that feed from their My Tasks inbox. This table will list actions to do with a resolution. 
• Holds: The student may have holds that prevent registration. These holds will appear on their Academics App in the Registration Requirements and Holds tables. The Holds table will list the hold description with a resolution (e.g., the student has an unpaid past-due balance.) For staff/faculty/advisors, action items and holds can be viewed from the student’s Profile under the Action Items and Holds section. 
• Registration Appointment: The student may be trying to register outside their date window, referred to in Workday as a Registration Appointment. This is not a physical appointment they must attend; it is simply the date range they can register for each term. The student can find their registration appointment from their Academics App under the Registration Appointment table.  

Review the Registration Problem-Solving with Students job aid to learn more about effective troubleshooting with students during registration.

• Make sure you are enrolled full-time (minimum of 12 credit hours for undergraduates and 6 credit hours for graduate students). Contact the Skyhawk Station if you don't plan on being a full-time student to get your financial aid package adjusted to part-time.
• Contact the Skyhawk Station to see if Fort Lewis College has received your FAFSA information and a check from your scholarship donor. 
• Ask the Skyhawk Station about your Satisfactory Academic Progress status.
• Remember, you must electronically accept the Terms and Conditions of your financial aid on your Workday account.

• Navigate to the Financials Hub app from either the Your Top Apps section on your Workday home page or the MENU icon at the top left of the window.  
• On the left column, select “View Financial Aid.”  
• Click into the “Award Year“ field and choose the year you would like to view, then select “OK.” 
• Scroll down until you see the “Accept / Decline Awards” button, and select it.   
• Click the Decision field next to each available award you would like to accept by choosing “Accept.” (You do also have the option to select “Deny” or accept a partial amount of an award in the Amount Accepted field if needed) 
• Select the “OK” button when done.  

Faculty members who want to increase the capacity of a course they are instructing must email a request to registrar@fortlewis.edu. 

The Teaching App will be the primary location for instructor reports and tasks in Workday.

1. Select the MENU button at the top left and then select the Teaching app from the Apps list.
2. From the app dashboard, you will see reports to View the Teaching Schedule and the Course Section Roster.
   You can also complete the tasks Verify Participation for My Course Section and assign grades.

Learn more about Completing Instructor Tasks in the Teaching App.

Instructors have the option, but not the obligation, to drop a student from a class if the student has missed at least one scheduled class during the first four days of the term. For courses that meet online, instructors must include the form of student participation in their syllabi that will be counted instead of physical attendance. If you want to drop a student based on this policy, please follow the instructions below by 4:00 pm on the first Thursday of classes.

1. Access the Faculty Slate Dashboard
2. Select "My Class Rosters"
3. Locate the student on the roster and select "Drop from Class." This will prompt a new window to complete the request.
4. Once received, the student will be removed from the course, and the student and instructor will be emailed that the withdrawal has occurred.

Please direct any questions about this policy to registrar@fortlewis.edu.

1. Select the Teaching App from the MENU at the top left of the Workday portal.
2. Select the report View Teaching Schedule.
3. Select the Academic Period field, Current Periods, and the correct year and term. Select OK.
4. To drill into a course section enrollment list, select the blue number in the Number of Students Enrolled column and view the pop-out list of students enrolled in the course.

• If a yellow flag appears at the top right, this is simply an FYI that you are denying or partially accepting a loan. You can continue with the selections without error. 
• If a red flag appears at the top right, an error must be corrected before you can submit. Click on the flag to see the reason for the error. You may encounter this error if you accept a federally subsidized loan but deny a federally unsubsidized loan.  

The U.S. Department of Education (ED) requires students to be enrolled in a degree-seeking program for federal financial aid. Aid will only cover courses that are part of your official course program of study (CPOS), including Pell grants, FSEOG grants, Iraq and Afghanistan Service Awards, Direct Subsidized/Unsubsidized Loans, and PLUS Loans.

Enrolling in courses not required for your degree may reduce or cancel your financial aid, affecting your full-time enrollment status.

Learn more about how CPOS affects your federal financial aid
 

If you frequently need to look up students in Workday, you can configure your search results in Workday to bring students up before other result categories.

1. Type anything in the "Search bar" at the top of your Workday portal and click enter (e.g., "Student"). Do not select a result. This will bring you to a full "Search Results" page.
2. Select the “All Categories” button at the top of the page. Then select “Edit Category Preferences.”
3. Drag and drop categories from the Unpinned Categories block to the Pinned Categories at the top to prioritize what results you want to see when you use the search bar. The first category will appear and be prioritized with additional Pinned Categories. To prioritize student names, drag the "Student" category into the Pinned Categories block in the order you want to see it. (For example, set your Pinned Categories to People (employee) results first, Tasks and Reports, then Student.)
4. Select "Save" when done.

This configuration now removes the need to type “Student:” in the search bar before entering a student’s name.

• Navigate to the home page by selecting the Fort Lewis College icon. 
  • Under Your Top Apps, select Financials Hub.
• You can also navigate to the Financials Hub from the Menu.
• The Overview section of the Financials Hub displays current balances due on your bill, recent payments, and financial aid award status. 
• Statements & Documents is where you will view your bill.  
• The Suggested Links section routes a student to external FLC links to manage payments and payment settings. 
• Most financial tasks will be completed in the View Financial Aid section.