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Skyhawk Station

• Navigate to your Profile by selecting the photo icon at the top of the Workday portal.
• Select “View Profile”
• Select the “Action Items and Holds” section in the blue column on the left
• The tabs across the top of this section allow you to view Action Items, Active Holds, and Resolved Holds 

The Action Items tab organizes action items by Financial Aid, Admission, and Onboarding types. This section will show all action items with details regarding the action required and the resolution.  

Action Items will also appear in the My Tasks inbox, typically with the ability to resolve the action. 

• Navigate to your My Tasks from the mailbox icon at the top right of the Workday portal
• On the left will be the list of all action items requiring action. Select the Financial Aid related task
• View the details for the action required and complete.
  • *This is typically attaching a document needed, signing an agreement, or following additional instructions. 

If you need to look up students in Workday under a program of study or can’t remember their exact name, you can utilize the Find Academic Records report. 

1. From the Search bar at the top of your Workday portal, search “Find Academic Records” and select the report from the search results. 
2. From the report, you can use the report search bar to type part of the name or utilize filters on the left side of the list to find a student based on their Academic Unit, Primary Program of Study, Academic Level, or Academic Record Status. (For example, I need to find a student in my engineering class, but I can’t remember their exact name. I can use this report to filter the results by the Engineering primary program of study). 
3. When the correct result appears, select the student’s name in blue to drill into their profile.  
4. You can save search results by clicking Save under Current Search.

When a student tries to register for a specific course section in Find Course Sections, there may be factors that do not allow them to register for that course, even if they are in their appropriate Registration Appointment. When selecting a course section, the student may not see a Register button but instead a Troubleshoot button. Use the Troubleshooting Console to assist the student in determining why they are unable to register for that specific course section.  

1. Advisors, faculty, or staff can utilize the Registration Troubleshooting Console by searching for this in the Workday Search bar and selecting the result. 
2. In the next window, select the bubble next to Student. Click into the field and type the student’s name to choose. (Search hint: Type part of the student’s first name and part of their last name, then Enter to reduce search results) 
3. Type the semester name and year in the Search Date Within field, then Enter to reduce search results. (ex. “Fall 2024” for fall semester 2024) 
4. Click the Course field to find the course by category, or type part of the course name and then Enter to reduce search results. 
5. Click into the Course Section field, then select All. This will filter available sections (meeting times) by all available in the Course you selected in the previous field. Select the course section of interest.  
6. Select the OK button.  
7. In the top area of the console, you will see one piece of information that may be of use: 
   1. Active Record During Academic Period: Yes or No (Is the student active for this semester?) 
8. There are tabs below the basic course section information that can indicate other reasons for registration prevention: 
   1. Summary: will display an overview of potential issues preventing registration (Is there a hold? Does the student have registration access? Are they eligible for the course or section? Is this course section published?) 
   2. Enrollment Access: This tab explains the logic behind the course section access grading policy and may be useless. 
   3. Appointments and Date Controls: Identifies parameters of registration appointments based on graduate or undergraduate registration window parameters. This may help determine if there is a different registration appointment (window) for an undergrad for this course vs. a graduate student.  
   4. Course Eligibility: The student may not be eligible for the course section (yes or no). If the answer is No, a Course and Course section rule in blue can be selected to drill into the specific eligibility requirements of the course and section under the Meaning.   

All data that is blue can be selected and drilled into further. (Ex. If the student has two holds, you can choose the number 2 in that area to drill into the hold information.  

The Troubleshooting Console is for looking at a single course section. Other potential issues preventing a student’s registration entirely that may need to be checked are: 

• Action Items or incomplete Tasks: Have the student check their homepage, under Awaiting Your Action, or the My Tasks inbox at the top right of their portal. The student may have tasks that require completion before they can register (ex., Accept terms and conditions of their program of study, accept financial aid, pay a past due balance, provide a requested document, etc). For staff/faculty/advisors, action items and holds can be viewed from the student’s Profile under the Action Items and Holds section.  
• Actions to do in Registration Requirements: The student may have additional action items to complete that are directly related to registration. These tasks will appear on their Academics App in the Registration Requirements table. These tasks may be holds or incomplete tasks that feed from their My Tasks inbox. This table will list actions to do with a resolution. 
• Holds: The student may have holds that prevent registration. These holds will appear on their Academics App in the Registration Requirements and Holds tables. The Holds table will list the hold description with a resolution. (ex. The student has an unpaid past-due balance) For staff/faculty/advisors, action items and holds can be viewed from the student’s Profile under the Action Items and Holds section. 
• Registration Appointment: The student may be trying to register outside their date window, which is referred to in Workday as a Registration Appointment. This is not a physical appointment they must attend; it is simply the date range they can register for each term. The student can find their registration appointment from their Academics App under the Registration Appointment table.  

If you agree to share your information beyond FLC, it remains protected under FERPA. This consent allows us to verify your attendance with external parties like employers, graduate schools, and scholarship agencies. If you prefer to keep your information confidential, you request that your records be kept private. This means all college business must be handled in person, and we cannot verify your attendance with anyone, even after graduation.  

Opting to publicize your directory information means it will be listed in the FLC Student Directory and accessible only to those with active FLC accounts. This choice does not waive your FERPA rights if you do not want to be in the directory. 

• Navigate to the Financials Hub app from either the Your Top Apps section on your Workday home page or the MENU icon at the top left of the window.  
• On the left column, select “View Financial Aid”.  
• Click into the “Award Year“ field and choose the year you would like to view, then select “OK.” 
• This dashboard will display tables that break down estimated financial aid, estimated costs, and awards breakdowns by term.  
• The Print Award Letter and Print College Financing Plan buttons allow you to print award letters and college financing summarie.  

I’m a Staff/Faculty member, but I’m also taking classes. How do I change my Workday Profile to default to my Worker information instead of my Student Information?  

1. Log in to Workday and select the profile picture icon at the top right of the Workday portal, Then select the “View Profile” button. 
2. Select the “Actions” button under your name in the blue column. Scroll down the list and hover over the “Preferences” action, then select “Edit Preferences”.  
3. Scroll down slightly until you see the “Account Preferences” section. 
4. Click into the empty field next to “Preferred Default Profile View”.  Select “Worker”. 
5. Click “OK”, then select “Done”. 
6. Your profile sections in the blue column will now default to your Worker information. To view your Student information, click on the “Summary” section in the left blue column list. In the Worker/Student table, click on your name in blue under Student. The blue profile sections will display your student information. If you navigate away from your profile or log out of Workday, the profile will default back to your Worker information.

If a faculty member teaching a course would like to allow an additional enrollment in the course beyond the course capacity, the instructor should email registrar@fortlewis.edu. In the message, include the student's full name and 900 number, and the course section name: 

• Ex. "Please over-enroll Skylar Skyhawk (ID xxxxx0000) in my UBW 256 course."  

The Registrar will register the student and notify them the course section has been added to their schedule. If there is a time conflict, the Registrar Staff will contact the student.  

Faculty members who want to increase the capacity of a course they are instructing must email a request to registrar@fortlewis.edu. 

• Navigate to the Financials Hub app from either the Your Top Apps section on your Workday home page or the MENU icon at the top left of the window.  
• On the left column, select “View Financial Aid.”  
• Click into the “Award Year“ field and choose the year you would like to view, then select “OK.” 
• Scroll down until you see the “Accept / Decline Awards” button, and select it.   
• Click the Decision field next to each available award you would like to accept by choosing “Accept.” (You do also have the option to select “Deny” or accept a partial amount of an award in the Amount Accepted field if needed) 
• Select the “OK” button when done.  

You will likely have action items and tasks to complete to receive financial aid. These action items will appear in several places on Workday, so you can’t miss them!

Viewing in Student Profile 

• You can access your Profile by clicking on the photo icon at the top right of the Workday portal and selecting “View Profile.” 
•  Select the “Action Items and Holds” section in the blue column on the left. 
•  The tabs across the top of this section allow you to view Action Items, Active Holds, and Resolved Holds. 
• The Action Items tab organizes action items by Financial Aid, Admissions, and Onboarding types. This section shows all action items with details regarding the required action and the resolution.  

Viewing/Resolving Actions from My Tasks inbox 

• On your Workday homepage, an Awaiting Your Action box displays the two most recently received outstanding action items in your My Tasks Inbox. You can drill into the tasks by selecting them from Awaiting Your Action or select “Go to My Tasks” to view all action items in your My Tasks inbox.  
  • Some Financial Aid tasks you may need to complete are promissory notes and accepting FA terms and conditions. 
• You can also navigate to My Tasks anytime from the mailbox icon at the top right of the Workday portal. The number over the icon indicates the number of tasks awaiting your action.  
• The list of tasks requiring action will be on the left of the inbox. Select the Financial Aid-related task and view the details on the right for the action necessary and complete. This is typically attaching a document needed, signing an agreement, or following additional instructions. 

• If a yellow flag appears at the top right, this is simply an FYI that you are denying or partially accepting a loan. You can continue with the selections without error. 
• If a red flag appears at the top right, an error must be corrected before you can submit. Click on the flag to see the reason for the error. You may encounter this error if you accept a federally subsidized loan but deny a federally unsubsidized loan.  

You may have holds that prevent you from registering for classes. You can check if you have any outstanding actions or holds to address in Workday from the Academics app.

1. Navigate to the Academics app from either the Workday home page, Your Top Apps box, or the MENU at the top left of the Workday portal.
2. In the Registration Requirements table, you will see items in several formats:
   1. # Actions To Do, Holds, and Actions completed across the top. These numbers can be drilled into for more information. Click on the number above Holds for more information about the type of hold on your account.
   2. The Holds header, under Registration Requirements, will also list the hold type on your account.
3. There is also a section in the Academics app called My Holds. This area is a table that displays the hold reason, a brief description, and resolution instructions to remove the hold.

To view the history of previous holds that have been resolved, you can navigate to your profile.

1. Select the photo icon at the top right of the Workday portal, then click View Profile.
2. Select the Action Items and Holds section in blue on the left column of the profile.
3. Select the Resolved Holds tab across the top to view historical holds on your account.