You can access your MFA settings from any Microsoft app from the Security Info menu. 

1. At the top right of any Microsoft app (Webmail and Teams are easy to get to), select your profile photo icon, then View Profile. 

2. From the account dashboard, find the vertical menu on the left side and select the drop down arrow next to My Account. 

3. Select Security Info from the list. 

4. You will need to authenticate using your primary method to continue.

5. Once the Security Info / My Sign-ins page, you can add a method, delete methods, or change the information for an existing method.

Microsoft will aways prompt you with the last method you used to authenticate. You can easily switch between methods in the authentication screen by hitting Cancel for the initial prompt and then, log in a different way to select the method you want. 

However, you can set a default authentication method. 

1. From your Microsoft Outlook, select your Profile icon at the top right corner of the page, then select View Account.

2. On the left vertical menu, select the drop down arrow next to My Account.

3. Select Security Info.

4. You will then be prompted to authenticate.

5. From the Security Info page, you will see smaller text above your methods. Select Change. 

6. Click into the drop down to review options and select the method you would like to set as default. Then select Confirm.

Note: Not all methods are allowed to be set as default, but you will still be able to use them from the prompt work-around above.

Example: I left my phone at home and was prompted to verify while on campus, but my phone gets text notifications as the default. 

If you are unable to verify with your default sign-in method, the authentication pop-up window should provide you with selectable text that allows you to choose another method. Cancel the initial prompt. The verbiage may vary, but say something like "sign in another way". Select and view the list of other devices you have set up as methods to choose how you would like to sign in. You should always have at least 2 devices configured.

If you are prompted with MFA, and are unable to use an alternate method to acces your account, reach out to askit@fortlewis.edu or 970-247-7444 during business hours; if you are outside of business hours, and must get access to your account before next business day, Request Emergency Access to your FLC Microsoft Account. Update your method immediately in your Security Info. 

Ensure you have more than one sign-in method on your account, so you can select "sign in another way" in the event you don't have your primary device available to authenticate. You should have at least 2 methods set up at all times in your Microsoft account settings. Reach out to the IT Help Desk in Reed Library for other short-term options if you do not have a mobile device available to set up the Authenticator app.

1. From your Microsoft Outlook, click on the far top right Profile icon on the browser, and go to View Account.

Select the Security Info section on the left. This is where you can make changes to your current default sign-in method, add other methods, edit existing methods, and sign out on all devices if needed.

2. If your default sign-in method is your old/lost phone, or the Authenticator Mobile app, Click Change next to Default Sign-In Method and update it to another method that you can access immediately.

3. Once you have a new phone, Download & install the Microsoft Authenticator app to your mobile device from the link.

install the the Microsoft Authenticator Mobile App on your new phone. The app menu will have the ability to sync your fortlewis.edu account to the app.

4. Add the new device from your Security Info Settings in Outlook. Click Add Method to add the phone. If your previous phone was set up and you have a new phone number, you can alternatively click Change next to the number and update it to the new phone. You will be prompted to verify the new device.

5. In your Security Info, Delete the Microsoft Authenticator app from your methods list that is associated with your lost/old phone. If you are able to access your old phone, uninstall the Authenticator App from the old phone.

6. Once you have ensured you have updated your default sign-in method, Click Sign Out Everywhere in Security Info Settings. You will be prompted to authenticate your Microsoft account to make the change. The old phone will now be unable to access your account.

Off-Hours Emergency Access

If you are prompted with MFA, and cannot log in to your account, reach out to askit@fortlewis.edu or 970-247-7444 during business hours; if you are outside of business hours, and must get access to your account before next business day, Request Emergency Access to your FLC Microsoft Account.

In a critical circumstance, like a lost mobile device, Students and Staff can be granted access to their Microsoft account and bypass MFA for 5 days, to change their default method in their Security Info, and obtain a new mobile device.

This is completed by filling out the Lockout Form below. The form verifies your Fort Lewis username matches your 900 ID number and requires an IT administrator to approve access. You will receive a confirmation email if your access is granted. If there are any discrepancies with the information you provide, access will not be granted, and you will need to contact the IT Help desk during standard business hours.

This form is to be completed in emergency situations outside of business hours only. If you can wait to access your Microsoft account until the next business day, contact the help desk between 8am and 5pm at askit@fortlewis.edu or 970-247-7444.

Request Emergency Access to your FLC Microsoft Account

NEVER authorize a verification request from your primary method if you did not initiate it! If you receive an unexpected prompt to authenticate, someone else may be trying to get into your account!

If you don't know why, just deny!