Welcome to Information Technology

To better help faculty, staff, and students to navigate working and learning from home, we have moved vital information to our home page below. If you can't find what you are looking for on this page, review the links on the left or submit a ticket to AskIT

Rent your tech

FLC Tech Bundles keep you connected

As responses to COVID-19 call for us to shift more of our education online, we’re shifting the ways we support you getting online. You can rent a laptop and/or a wifi hotspot for the semester to keep you connected right through final exams (which are all online for Fall 2020). It’s like having a computer lab you can take with you.

Additionally, for those who do not have a smartphone capable of running the FLC app for symptom tracking, we have loaner wifi-only smartphones available. Details below...

Faculty & Staff: please use vpn.fortlewis.edu instead of studentaccess.fortlewis.edu.  This ensures correct access.  The rest of the setup process will remain the same.

Remote Labs

Instructions and video for installing OpenVPN.

 

Instructions and video for Remote Desktop

Mac RDP How To

 

Windows RDP How To


VPN Access for Employees

VPN stands for “Virtual Private Network”. This is a technology that allows you to access resources on the FLC network that are not available via the Internet. Many of our applications are available without using VPN. Review the lists below to determine if you need VPN access:

Services available offsite without using VPN:

  • Outlook
  • Degree Audit/Planning (uAchieve/uDirect)
  • Sharepoint
  • StarRez Web Client
  • OneDrive and Office365
  • TouchNet uCommerce
  • Teams and Zoom
  • Slate CRM
  • Courses/Canvas
  • Blackbaud Raiser’s Edge/Financial Edge
  • Access to M and O drives (via https://webfiles.fortlewis.edu)
  • EAB Navigate
  • WebOPUS     

Applications and Services you can only access via VPN:

  • Remote access to your on-campus computer (RDP)
  • Banner 8 Forms
    (Available from College desktops/laptops, use your desktop shortcut. If you do not have a shortcut, you can use Banner 9.)
  • Banner 9 Admin Pages (https://banner.fortlewis.edu)
  • Perceptive Content Client
    (Available from College desktops/laptops, use your desktop shortcut. If you do not have Perceptive installed, you can use WebNow.)
  • Perceptive WebNow (https://documents.fortlewis.edu)
  • Argos Client and Argos WebViewer (https://reports.fortlewis.edu)
  • Direct mapping to M and O drives
  • Pyramid Analytics
  • TMA Workorders submission
  • PPS access    

Available via AIS-RDS (requires a VPN connection):

The following applications are available via AIS-RDS at https://ais-rds.srv.fortlewis.edu once the VPN is connected. Applications Manager is available to all users with an Applications Manager account. If you need access to one of the other applications listed, please send an email to askIT@fortlewis.edu so we can grant access.

  • Banner 8
  • Applications Manager (Available to all Applications Manager users)
  • Argos Client
  • ICT Verifier Client
  • College Source Client
  • StarRez Client

Getting VPN access:  
After you have reviewed the list of applications and determined that you need VPN access, your first step is to open an AskIT ticket or email askit@fortlewis.edu with your access request. In the ticket, indicate what applications or services you need to access from VPN, and if your computer is Windows or Mac, and if it is an FLC provided system or a system you are providing. Based on that info, we will ensure your account is setup with appropriate access and reach out to you to help complete the setup.


Zoom

Zoom is a tele-conferencing app that all students, faculty, and staff have access to. With Zoom you can easily host or join a meeting from your computer or telephone, and access features like screen share, video conferencing, and more. Learn more about Zoom features and how to get started here: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

To access your Zoom account, login to your meeting portal here: https://www.fortlewis.edu/zoom
(Note: All faculty are assigned a Zoom Pro account. Staff and others may request a Pro account.)

To ensure a positive and safe meeting experience, review and follow the Zoom Best Practices before you host your first meeting.


Webinars

The Fort Lewis IT Department holds a license which allows us to conduct Zoom Video Webinars. This allows Zoom meetings to be broadcast to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.  Polling questions can be asked of the audience.

Think of webinars like a virtual lecture hall or auditorium. Webinars are ideal for large audiences or events that are open to the public. Typically, webinar attendees do not interact with one another. Though Zoom provides options for you to get more social with your attendees, your average webinar has one or a few people speaking to an audience.

Webinars can require preregistration, with the option for the host to add custom registration questions, or registration can be turned off for attendees to join by simply clicking a link at the time of the webinar. Webinars can be held once, can reoccur in a series, or can be the same session held multiple times.

Difference Between a Zoom Meeting and a Webinar
The Meeting and Webinar platforms offer similar features and functionality but have some key differences.

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees.

Scheduling An FLC Webinar
To schedule a webinar please submit an Ask IT Ticket or send an email with your request to askit@fortlewis.edu.

Request Webinar


How to Forward All Calls from Campus Phone

When you call forward your office phone you will no longer receive FLC voicemails.

  1. Select a line and press Fwd all softkey on the bottom of your phone screen
  2. Dial the number that you want to forward to, no long distance Authorization Codes are required at this time:
    1. 9XXX-XXXX for forwarding to off campus Local numbers
    2. 91XXX-XXX-XXXX for forwarding to off campus long distance numbers
    3. Press voicemail button on phone to forward your phone directly to voicemail if you do not wish to forward you phone off campus
  3. When you return, press Forward off

FLC IT can forward your number for you if you are unable to be on campus by submitting an askit@fortlewis.edu ticket.

View the quick start guide about your phone.


Modify Call Handler from Off Campus

To modify greeting on Main Line Call Handlers from Off Campus, call 247-6100 and follow the example below.

Example: 

For Call Handler 7010:

  • Call 247-6100, enter extension 8100 and then:
  • When prompted for your id put in your personal voicemail ID (not 7010) if you are set up as one of the call handler owners
  • When prompted for your password, use your own voicemail password
  • Then you will be prompted to enter Call Handler ID; Enter 7010
  • The system will give you options to rerecord the main greeting tied to your departments main number call handler