Welcome to Information Technology

To better help faculty, staff, and students to navigate working and learning from home, we have moved vital information to our home page below. If you can't find what you are looking for on this page, review the links on the left or submit a ticket to AskIT

Faculty & Staff: please use vpn.fortlewis.edu instead of studentaccess.fortlewis.edu.  This ensures correct access.  The rest of the setup process will remain the same.

Remote Labs

Instructions and video for installing OpenVPN.

 

Instructions and video for Remote Desktop

Mac RDP How To

 

Windows RDP How To


Hotspot for Students

Additional Hotspots are on order but won't arrive until July.  Please work with your local Internet Service Provider, many are offering free access while under the Covid-19 restrictions.

If you need a hotspot (requires Verizon 4G access) and cannot enable the hotspot functionality on your personal cell phone, please use the IT Store for Students to be placed on the waiting list for one. 

If you receive it and it does not work please send it back to someone else may use it.


Taking Your Work Computer Home

If you need to take your work computer home to work remotely, here are some tips.

Here are the things you’ll need to think about packing up:

  • Computer: Laptop or Desktop and connecting cables (power, USB cables, etc.)
  • Monitor: including connecting cables (display port or VGA cables, and power cable)
  • Keyboard and Mouse
  • Laptop Docking Station

It’s a good idea to have bags or boxes on hand to store and carry these things, especially all the loose cables. Try to avoid getting any equipment wet or snowy, and try to avoid dropping it or squishing the cables underneath something heavy like your box.

If you have a laptop, you can connect to your home WiFi using your normal name and password. If you don’t know this information you may have to contact your internet provider and ask them for help.

If you have a Desktop you won’t be able to connect on your WiFi, but you can still access your home internet by plugging in an ethernet cable from the back of your desktop into the back of your router. Typically your router will have four connecting ethernet ports on the back, labeled 1-2-3-4. If you don’t see any connecting ports, or there’s only one, you are probably looking at your modem rather than router, and should look around for another connected device that would be the router.

For questions about how to get connected to VPN or to remote into a computer still in your office at work, you can contact the Help Desk at 970-247-7444 or put in a ticket to askIT@fortlewis.edu.


VPN Access

VPN stands for “Virtual Private Network”. This is a technology that allows you to access resources on the FLC network that are not available via the Internet. Many of our applications are available without using VPN. Review the lists below to determine if you need VPN access:

Services available offsite without using VPN:

  • Outlook
  • Degree Audit/Planning (uAchieve/uDirect)
  • Sharepoint
  • StarRez Web Client
  • OneDrive and Office365
  • TouchNet uCommerce
  • Teams and Zoom
  • Slate CRM
  • Courses/Canvas
  • Blackbaud Raiser’s Edge/Financial Edge
  • Access to M and O drives (via https://webfiles.fortlewis.edu)
  • EAB Navigate
  • WebOPUS     

Applications and Services you can only access via VPN:

  • Remote access to your on-campus computer (RDP)
  • Banner 8 Forms
    (Available from College desktops/laptops, use your desktop shortcut. If you do not have a shortcut, you can use Banner 9.)
  • Banner 9 Admin Pages (https://banner.fortlewis.edu)
  • Perceptive Content Client
    (Available from College desktops/laptops, use your desktop shortcut. If you do not have Perceptive installed, you can use WebNow.)
  • Perceptive WebNow (https://documents.fortlewis.edu)
  • Argos Client and Argos WebViewer (https://reports.fortlewis.edu)
  • Direct mapping to M and O drives
  • Pyramid Analytics
  • TMA Workorders submission
  • PPS access    

Available via AIS-RDS (requires a VPN connection):

The following applications are available via AIS-RDS at https://ais-rds.srv.fortlewis.edu once the VPN is connected. Applications Manager is available to all users with an Applications Manager account. If you need access to one of the other applications listed, please send an email to askIT@fortlewis.edu so we can grant access.

  • Banner 8
  • Applications Manager (Available to all Applications Manager users)
  • Argos Client
  • ICT Verifier Client
  • College Source Client
  • StarRez Client

Getting VPN access:  
After you have reviewed the list of applications and determined that you need VPN access, your first step is to open an AskIT ticket. In the ticket, indicate what applications or services you need to access from VPN, and if your computer is Windows or Mac, and if it is an FLC provided system or a system you are providing. Based on that info, we will ensure your account is setup with appropriate access and reach out to you to help complete the setup.

FLC has two options for VPN, TMG and OpenVPN, and your help desk contact will help set your computer up with both options. TMG is an older platform that is slated for retirement. OpenVPN is the replacement service for TMG.  Because of the new guidance on social distancing and working from home, OpenVPN has been pressed into service sooner than we anticipated. Bear in mind that there may be occasional service issues as we tune the system. At this point we are recommending that you use whichever service you prefer, but that you should be prepared to switch from one vpn to the other in the event of an outage or issue.


Zoom

Zoom is a tele-conferencing app that all students, faculty, and staff have access to. With Zoom you can easily host or join a meeting from your computer or telephone, and access features like screen share, video conferencing, and more. Learn more about Zoom features and how to get started here: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

To access your Zoom account, login to your meeting portal here: https://www.fortlewis.edu/zoom
(Note: All faculty are assigned a Zoom Pro account. Staff and others may request a Pro account.)

To ensure a positive and safe meeting experience, review and follow the Zoom Best Practices before you host your first meeting.


Webinars

The Fort Lewis IT Department holds a license which allows us to conduct Zoom Video Webinars. This allows Zoom meetings to be broadcast to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists.  Polling questions can be asked of the audience.

Think of webinars like a virtual lecture hall or auditorium. Webinars are ideal for large audiences or events that are open to the public. Typically, webinar attendees do not interact with one another. Though Zoom provides options for you to get more social with your attendees, your average webinar has one or a few people speaking to an audience.

Webinars can require preregistration, with the option for the host to add custom registration questions, or registration can be turned off for attendees to join by simply clicking a link at the time of the webinar. Webinars can be held once, can reoccur in a series, or can be the same session held multiple times.

Difference Between a Zoom Meeting and a Webinar
The Meeting and Webinar platforms offer similar features and functionality but have some key differences.

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees.

Scheduling An FLC Webinar
To schedule a webinar please submit an Ask IT Ticket or send an email with your request to askit@fortlewis.edu.

Request Webinar


How to Forward All Calls from Campus Phone

When you call forward your office phone you will no longer receive FLC voicemails.

  1. Select a line and press Fwd all softkey on the bottom of your phone screen
  2. Dial the number that you want to forward to, no long distance Authorization Codes are required at this time:
    1. 9XXX-XXXX for forwarding to off campus Local numbers
    2. 91XXX-XXX-XXXX for forwarding to off campus long distance numbers
    3. Press voicemail button on phone to forward your phone directly to voicemail if you do not wish to forward you phone off campus
  3. When you return, press Forward off

FLC IT can forward your number for you if you are unable to be on campus by submitting an askit@fortlewis.edu ticket.

View the quick start guide about your phone.


Modify Call Handler from Off Campus

To modify greeting on Main Line Call Handlers from Off Campus, call 247-6100 and follow the example below.

Example: 

For Call Handler 7010:

  • Call 247-6100, enter extension 8100 and then:
  • When prompted for your id put in your personal voicemail ID (not 7010) if you are set up as one of the call handler owners
  • When prompted for your password, use your own voicemail password
  • Then you will be prompted to enter Call Handler ID; Enter 7010
  • The system will give you options to rerecord the main greeting tied to your departments main number call handler