To better help faculty, staff, and students to navigate working and learning from home, we have moved vital information to our home page below. If you can't find what you are looking for on this page, review the links on the left or submit a ticket to AskIT.
Rent your tech
As responses to COVID-19 call for us to shift more of our education online, we’re shifting the ways we support you getting online. You can rent a laptop and/or a wifi hotspot for the semester to keep you connected right through final exams. It’s like having a computer lab you can take with you.
Additionally, for those who do not have a smartphone capable of running the FLC app for symptom tracking, we have loaner wifi-only smartphones available. Details below...
Rent your tech
Faculty & Staff: please use vpn.fortlewis.edu instead of studentaccess.fortlewis.edu. This ensures correct access. The rest of the setup process will remain the same.
Instructions and video for installing OpenVPN.
Instructions and video for Remote Desktop
Mac RDP How To
Windows RDP How To
VPN stands for “Virtual Private Network”. This is a technology that allows you to access resources on the FLC network that are not available via the Internet. Many of our applications are available without using VPN. Review the lists below to determine if you need VPN access:
Services available offsite without using VPN:
Applications and Services you can only access via VPN:
Available via AIS-RDS (requires a VPN connection):
The following applications are available via AIS-RDS at https://ais-rds.srv.fortlewis.edu once the VPN is connected. Applications Manager is available to all users with an Applications Manager account. If you need access to one of the other applications listed, please send an email to askIT@fortlewis.edu so we can grant access.
Getting VPN access:
After you have reviewed the list of applications and determined that you need VPN access, your first step is to open an AskIT ticket or email email@example.com with your access request. In the ticket, indicate what applications or services you need to access from VPN, and if your computer is Windows or Mac, and if it is an FLC provided system or a system you are providing. Based on that info, we will ensure your account is setup with appropriate access and reach out to you to help complete the setup.
Zoom is a tele-conferencing app that all students, faculty, and staff have access to. With Zoom you can easily host or join a meeting from your computer or telephone, and access features like screen share, video conferencing, and more. Learn more about Zoom features and how to get started here: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials
To access your Zoom account, login to your meeting portal here: https://www.fortlewis.edu/zoom
(Note: All faculty are assigned a Zoom Pro account. Staff and others may request a Pro account.)
To ensure a positive and safe meeting experience, review and follow the Zoom Best Practices before you host your first meeting.
The Fort Lewis IT Department holds a license which allows us to conduct Zoom Video Webinars. This allows Zoom meetings to be broadcast to up to 1000 view-only attendees. As the host or a panelist, you can share your screen, video and audio in a webinar and attendees can use the chat or question and answer options to interact with the host and panelists. Polling questions can be asked of the audience.
Think of webinars like a virtual lecture hall or auditorium. Webinars are ideal for large audiences or events that are open to the public. Typically, webinar attendees do not interact with one another. Though Zoom provides options for you to get more social with your attendees, your average webinar has one or a few people speaking to an audience.
Webinars can require preregistration, with the option for the host to add custom registration questions, or registration can be turned off for attendees to join by simply clicking a link at the time of the webinar. Webinars can be held once, can reoccur in a series, or can be the same session held multiple times.
Difference Between a Zoom Meeting and a Webinar
The Meeting and Webinar platforms offer similar features and functionality but have some key differences.
Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance.
Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees.
Scheduling An FLC Webinar
To schedule a webinar please submit an Ask IT Ticket or send an email with your request to firstname.lastname@example.org.
When you call forward your office phone you will no longer receive FLC voicemails.
FLC IT can forward your number for you if you are unable to be on campus by submitting an email@example.com ticket.
View the quick start guide about your phone.
To modify greeting on Main Line Call Handlers from Off Campus, call 247-6100 and follow the example below.
For Call Handler 7010: