The Workstation Refresh Program was established by College leadership on July 1, 2002 in order to create a necessary infrastructure to sustain a modern office and learning environment. Windows computers are replaced on a four year cycle and Macintosh computers are replaced on a six year cycle. The Workstation Refresh Program is governed by Policy 6-11 (Microcomputer Support).
There are six main components of the Workstation Refresh Program
After you review these components please check out our Tips on Getting Ready For Your Refresh and our FAQ about the program.
IT strives to provide contemporary technology to all employees in support of the mission of the College. Please remember that others are waiting in line behind you.
This is the part of the audit where we agree on the number of computers that will be refreshed. In some cases grant computers will reach the four or six year support expiration date. We will help you work through the process of retiring these systems or getting approval to be added to the workstation refresh list.
When establishing a standard configuration for the campus we consider future needs. IT continually researches the latest trends in technology and adjusts accordingly with an eye on the four or six year horizon.
It is important that we respect each others time. We realize that getting a new computer is both exciting and scary. We take extra precautions to ensure that you receive all of the data from your old system. We expect your refresh to take 1-3 hours depending on the detail involved.
This outlines what you can expect on the day of your refresh.
This part of the refresh is IT’s internal housekeeping.
Question: What if documents are missing from my computer after the refresh? Answer: Don’t worry, we hang onto your old computer for two weeks. If something is missing we can search your old computer for it.
TIP: Check your computer right away after you get your new one to ensure that you have all of your documents.Did you know that the best place to store important documents is on the network share (M drive) provided to each employee. This space is backed up each night.
Question: May I buy my old computer from the IT surplus store?
Answer: State fiscal rules disallow us setting aside a particular computer for an employee to buy. All computers are formatted to ensure that personally identifiable information is not sold to the public.
TIP: All systems on campus are of a standard configuration or higher. Consider that you may get an even better equipped system than you previously had if you take a look at the IT Surplus Store stock.
Question: What if I am missing expected components like printers, drive mappings, etc?
Answer: Call 7444 and the friendly staff at the Call Center can schedule a time to take a look at your computer.
TIP: Check all of your settings, printers, and drive mappings prior to the refresh technician leaving. Many problems can be fixed on the spot. Once they leave your office, they are moving on to other fresh appointments so all calls must then be directed to the Call Center.
Question: What if I change my mind about my platform choice after I receive my computer?
Answer: We work very closely with you prior to the delivery of your new system to make sure that you understand the implications of changing platforms. Once the system is delivered to you we cannot take it back.
TIP: Consider very carefully a change in platform. Remember that this is your individual decision based on your needs and your pedagogy. Many software packages have extreme differences from one platform to another and many simply do not translate across platforms.
Question: Why is there a 6 year refresh for Apple computers?
Answer: This is due to the increased costs of the new Apple computers, which we are trying to match with our current PC lineup. The computer is expected to last all 6 years, but will only have warranty for 4 years. If the Apple computer breaks between the 4th and 6th year the department is responsible for covering the repair or the remaining months of the 6-year lifecycle.